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About the Role
As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. You will manage the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.
Responsibilities
- Act as day-to-day client contact, providing regular status updates, responding to queries, and sharing recommendations.
- Manage client expectations on timelines and scope of projects.
- Take client briefs and communicate them clearly to team members, implementing realistic project plans.
- Manage the day-to-day account operations, including internal team meetings and workflow.
- Review content developed by junior team members and oversee task delegation.
- Ensure project status across the account is monitored.
- Take ownership of medium-sized client projects, ensuring delivery to high standards within budget and agreed timeframes.
- Demonstrate understanding of client needs, strategy, and brand in all interactions.
- Develop written content such as briefing documents.
- Review work from junior team members to ensure accuracy and quality.
- Identify areas for growth and proactively share new ideas with the team and client.
- Participate in new business activities, including research and presenting.
- Maintain awareness of junior team members' professional development through regular catch-ups.
- Develop coaching, delegation, and briefing skills to upskill and inspire junior team members.
- Buddy new Sales Account Executives/Account Managers.
- Support account lead with financial management, including Salesforce opportunities, invoicing, and forecasting.
- Develop accurate project budgets, reflecting on past projects and gathering cost quotes.
- Manage project budgets and alert account lead of scope changes requiring additional budget.
- Provide input into the resourcing process by sharing project requirements.
- Complete timesheets and expense claims accurately and on time.
- Participate in internal initiatives that contribute to the agency culture or development.
- Immerse yourself in the medical communications and pharma industries, and client companies and therapy areas.
- Reflect industry developments, innovations, and trends in your work and share ideas internally.
Requirements
- Adaptable, resilient, and able to adjust scope, responsibilities, and focus as the company grows.
- Proactive, driven, and resourceful with strong prioritization skills.
- Highly organized self-starter, able to work independently and under tight deadlines.
- Ability to mentor junior staff and delegate accordingly to achieve project deadlines.
- Confidence to manage upward when required and communicate potential issues or deadline risks.
- Demonstrated strong work ethic with a track record of following through on client requests.
- Ability to develop project scopes and vendor contracts.
- Excellent business communication ability, including informal/formal presentation and writing skills.
- High energy, able to effectively operate in a fast-paced, growing, and evolving environment.
Skills
- Client relationship management
- Project delivery
- Team coaching and development
- Written content development
- Business development
- Financial management
- Budget development
- Resourcing
- Presentation skills
- Communication skills
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
- Hybrid
- Remote
- Onsite
Experience Level
- Mid-level
Education Level
- Relevant degree in a scientific subject
Benefits
- Offices in key markets with free snacks
- Generous holiday and paid time off
- Private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to over 13,000 online classes with LinkedIn Learning
About the Company
- Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing to clients in the pharmaceutical and biotech industries.
- The company culture is rooted in its people, with a commitment to excellence for both clients and colleagues.
- Real Chemistry is Great Place to Work® certified.
Equal Opportunity
- Real Chemistry is an Equal Opportunity employer.
- Encourages employees to leverage their lived experience and professional expertise.
- Encourages applications without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws.
- Provides accommodations throughout the interview process upon request.