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About the Role

Info-Tech Research Group is seeking a Service Desk Technician Co-Op for the Winter 2027 term (January to April). This role is ideal for individuals currently enrolled in a post-secondary program who are eligible for a co-op placement and possess a strong interest in technology.

Responsibilities

Inspect, test, and repair computer hardware and peripherals.
Prepare, image, and configure computers for deployment.
Prepare and submit warranty claims with vendors.
Manage incoming and outgoing shipments of IT assets.
Assist new hires with their first-time computer setup.
Track and maintain accurate inventory of all IT equipment.
Coordinate the retrieval of IT equipment from departing employees.
Conduct regular inventory checks to verify accuracy.
Perform daily inspections of AV systems.
Maintain detailed records of imaging, repairs, shipments, and asset changes.
Provide assistance in resolving technical support tickets and end-user requests.

Requirements

Currently enrolled in a College Diploma/University Degree program in a related field (e.g., Computer Systems, excluding development and/or testing).
Eligible to participate in a co-op program.
Customer service experience preferred.
Demonstrated interest in technology and hands-on technical work.
Must include an unofficial transcript with resume.

Skills

Fluent in spoken and written English
Strong written and verbal communication skills
Strong documentation skills
Ability to recognize and prioritize critical incidents
Working knowledge of Microsoft 365 administration
Working knowledge of Active Directory
Working knowledge of Azure AD
Application support experience with Microsoft Productivity Suite
Excellent problem-solving skills
Experience with Windows 10/11
Experience with macOS
Mobile device support (Android and iOS)
General understanding of network devices (routers, switches, access points)

Location

888 Yonge Street, Toronto, ON

Work Type

In Person
Co-op

Experience Level

Co-op

Education Level

College Diploma/University Degree program in a related field

About the Company

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company.
Serves over 30,000 IT professionals worldwide.
Produces unbiased and highly relevant IT research to help CIOs make strategic, timely, and well-informed decisions.
Partners closely with IT teams to provide actionable tools and analyst guidance.

Equal Opportunity

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion.
Does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Pleased to consider all qualified applicants.
Upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.