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About the Role
We are seeking a talented and motivated Partner Success Manager to join our team. In this role, you will be responsible for playing a key role in building strong relationships with our MSP partners across the Nordic region.
Responsibilities
- Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
- Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
- Collaborate closely with the Implementation team to ensure smooth client onboarding
- Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
- Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
- Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
- Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
- Support customer adoption and retention with workshops and training, both in person and virtually
Requirements
- Experience in Account Management, Customer Success or a similar client-facing role in the SaaS or cybersecurity industry
- Commercially minded with confidence in identifying growth and renewal opportunities
- Highly organised and self-driven, capable of managing multiple client relationships at once
- Comfortable in a fast-paced, tech-driven environment and working across teams
Location
- Nordic region
Benefits
- Steep Learning curve
- Real impact
- Transparency and Honesty
- A+ Global Team
- Regular Team Socials
- Employee Recognition
About the Company
- inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market.
- We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services.
- Our mission is to be inforced in every MSP!
Equal Opportunity
- inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.