Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Client Services Coordinator role.
Rezi rewrites your resume against Franklin Street's job description. Free.
Tailor your resume to this Client Services Coordinator role.
Rezi rewrites your resume against Franklin Street's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Services Coordinator posting at Franklin Street — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Services Coordinator posting at Franklin Street — free, in seconds.
About the Role
The Client Services Coordinator relieves Real Estate agents of administrative, research, and analytical functions to increase agent production time. This role manages a variety of situations and conflicts related to clerical and administrative functions, plans and accomplishes goals using experience and judgment, and may direct the work of others.
Responsibilities
- Types and supports the production of general correspondence, memos, charts, tables, graphs, site plans, etc.
- Proofs copy for spelling, grammar, and layout, making appropriate changes to ensure accuracy and clarity.
- Manages the creation and execution of Listing Agreements, Letters of Intent/Offer Letters, Commission Agreements, Lease Agreements, and Purchase & Sale Agreements.
- Stores received agreements in client/deal folders and executes appropriate checklists/processes.
- Enters all transactions and required documentation into Frankie.
- Completes necessary steps in Frankie to create/send commission invoices and process payments.
- Monitors commission demand letters and balances for sales teams.
- Coordinates with legal on past due commission invoices.
- Manages the creation and storage of client/deal folders.
- Maintains company database by adding or verifying contact information and property databases.
- Maintains pipeline reports and tracking spreadsheets.
- Performs market research for general information, comps, and tenant write-ups.
- Assists the Business Line’s marketing person in creating demographic maps, aerials, target area maps, and reports using Regis, ESRI, and/or CoStar.
- Assists the Business Line’s marketing person in executing marketing projects, including coordinating and creating direct mailings and eblasts, ordering property signs, booking property photos/drone videos, and preparing executive summaries, brochures, placemats, pitch packages, market/tenant rep packages, and press releases.
- Assists in the creation of collateral including property brochures, market surveys, market tours, proposal packages, and business development initiatives.
- Ensures all listings are properly displayed on necessary websites and advertising outlets (e.g., Company website, LoopNet, CoStar Crexi).
Requirements
- 2 years of administrative experience or a Bachelor of Science or Bachelor of Arts degree.
- Paralegal background is helpful, but not required.
- Experience working in databases.
- Experience utilizing a variety of marketing/media communication vehicles including web, email promotion, and traditional service/product collateral is a plus.
- Ability to calculate figures and amounts such as basic financial math, commissions, deposits, interest, and percentages.
- Strong ability to learn and adapt to new software, platforms, technology, and AI tools.
- Interest in leveraging technology to improve efficiency and workflow.
- Experience with a variety of marketing and communication platforms, including web, email, and digital or traditional marketing materials, is a plus.
- Client-facing functions requiring property-specific information (including pricing and property condition) necessitate a Real Estate license.
- Professional level proficiency in MS Office applications (Excel, Word, Outlook) and internet/application software.
- Willingness and ability to learn new software programs.
- High-level data entry skills.
- Beginner/Intermediate knowledge of Adobe Creative Suite – InDesign, Photoshop, Illustrator, and Acrobat Pro is strongly preferred.
- Prior experience or coursework in Real Estate is preferred.
- Ability to read, analyze, and interpret general real estate contracts, professional journals/publications, and/or governmental regulations, and abstract leases.
- Demonstrated administrative organizational skills.
- Ability to multi-task in a fast-paced setting.
- Strong written and verbal communication skills (professional level English).
- Ability to speak clearly and concisely.
- Ability to represent the company professionally in person and over the phone with a pleasant demeanor and customer service focus.
- Ability to work independently with minimal direction/supervision.
- Problem-solving ingenuity, conflict resolution skills, and team player qualities.
- Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Skills
- Adobe Creative Suite (InDesign, Photoshop, Illustrator)
- MS Office applications (Excel, Word, Outlook)
- Database management
- Data entry
- Marketing and communication platforms
- Web promotion
- Email promotion
- Traditional marketing materials
- Real estate contracts
- Lease abstraction
- Organizational skills
- Multi-tasking
- Written communication
- Verbal communication
- Customer service
- Problem-solving
- Conflict resolution
- Teamwork
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2 years of administrative experience
Education Level
- Bachelor's degree
Benefits
- Competitive salaries
- Medical (including additional discounts)
- Dental
- Vision benefits
- Disability insurance
- Life insurance
- 401(K)
- Paid time off
- Holiday pay
About the Company
- Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs.
- Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.
- Franklin Street has seven lines of business and nine offices.
- We believe in hiring a mix of experienced and new talent to join our team of professionals.
- Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com.
Equal Opportunity
- Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.