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About the Role
Mia Labs is an investor-backed startup modernizing dealership operations and transforming the automotive consumer experience with an AI agent that improves customer satisfaction and dealership performance through human-like automation.
Responsibilities
- Own the full sales cycle from prospecting and lead qualification through complex contract negotiation and closing.
- Consistently meet or exceed quarterly and annual sales quotas by acquiring net-new customers in the automotive dealership sector.
- Develop deep product knowledge to clearly articulate the business value and ROI of Mia’s conversational AI solutions to technical and non-technical stakeholders.
- Partner closely with the Client Success and Solutions Engineering teams to ensure a seamless technical transition and adoption for new clients.
- Identify and execute expansion opportunities within new accounts by recognizing unmet customer needs and aligning them with Mia’s evolving suite of AI products and features.
- Drive incremental revenue growth through proactive cross-selling of new automation modules and upselling higher-tier service plans that maximize dealership ROI.
- Use data, analytics tools, and ROI modeling to build compelling, actionable business cases for prospective clients.
Requirements
- 5+ years of successful quota-carrying experience in B2B SaaS sales, selling technical products into complex, multi-location operators.
- Proven track record of closing complex, high-value deals and managing a high-volume sales pipeline.
- Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
- Exceptional negotiation skills and client-facing confidence, capable of presenting to executive-level audiences.
- Organized, process-driven, and effective in fast-moving startup environments.
- Proven ability to act as a "pipeline builder," not a "pipeline inheritor," with a verifiable track record of successful cold prospecting and net-new customer acquisition.
- Comfortable operating and thriving in an early-stage (Series A/B) environment, demonstrating an ability to "build the plane while flying it" and create structure in ambiguous, rapidly evolving situations.
Skills
- B2B SaaS sales
- Technical product sales
- Complex contract negotiation
- Sales pipeline management
- Cold prospecting
- Net-new customer acquisition
- Conversational AI
- LLMs
- Automation technologies
- Dealership operations
- Automotive systems
- Dealership workflows (sales and service)
- AI product sales
- Automation-driven product sales
Location
- Austin
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- Competitive with current market rates and reflective of the candidate's experience, skills and qualifications.
Benefits
- Equity participation through stock options
- Fully paid health, vision & dental insurance for employees
- Flexible PTO
- Free lunches
- Parking stipend
- Team events
About the Company
- The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day.
- Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support.
- Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience.
- Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human.
- We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.
- We have a casual, but get things done culture.
Equal Opportunity
- At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work.
- Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.
- Mia is an EVerify employer.