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About the Role

The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams to drive improvements in the performance, scalability, durability, and security of custom solutions. This role supports the professional services team and oversees technical solution delivery for a range of Smile Digital Health customers.

Responsibilities

Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services, including configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
Collaborate regularly with Smile Digital Health’s customer-facing teams to drive the profitability of professional services engagements.
Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
Participate in the on-call support rotation for after-hours assistance as needed.
Support the development and evaluation of RFIs and RFPs to help secure new business.
Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.

Requirements

5+ years of professional experience in Java and JavaScript development.
Proven expertise in Spring, REST, SQL, and Git.
3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team.
Strong interpersonal skills with a demonstrated ability to work effectively with clients and team.
Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions.
Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list.
Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others.
Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA.
Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
Experience in Python and JavaScript.
Healthcare system experience.
Experience with cloud development (AWS, Azure, etc.).
Experience with Agile, Scrum, Waterfall and iterative methodologies.
Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields.

Skills

Java
JavaScript
HL7
FHIR
OpenID Connect
Kubernetes
JSON
XML
Spring
REST
SQL
Git
Python
Kafka
ActiveMQ
MongoDB
Docker
AWS
Azure
Agile
Scrum
Waterfall

Location

Remote

Work Type

Remote Work Environment

Experience Level

5+ years of professional experience in Java and JavaScript development
3+ years of experience in designing, developing, and delivering software solutions

Education Level

Undergraduate degree in Health Informatics, Computer Science, Engineering or related fields

Benefits

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

About the Company

Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions, used in over 20 countries.
The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
The Smile platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values.
The company is dedicated to fostering a workplace that values diversity, equity, and inclusion.
Artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers.

Equal Opportunity

We welcome and encourage candidates of all backgrounds to apply.
Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.