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About the Role
The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers. This is a full-time position where you will be employed directly by CS and deployed to work on behalf of telecom carrier clients. You must be flexible with work locations and deliver world-class quality installations along with clear product education for every customer.
Responsibilities
- Install, maintain, and repair fiber optic systems, including placing aerial or buried drops and interior/exterior wiring for residential and commercial customers.
- Complete pre-install work orders and post-install service verification, confirming internet, phone, and TV service performance.
- Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
- Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
- Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
- Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
- Assist other technicians and adapt to new processes and information as the job requires.
Requirements
- Must have your own truck, van, or SUV with a ladder rack.
- Must have your own tools and safety equipment per the company's required checklist.
- Smartphone, laptop, and Microsoft Excel required.
- Ability to lift up to 80 lbs unassisted.
- Effective communication and interpersonal skills, with the ability to multi-task and work as part of a team.
- Must pass background check, MVR screen, and drug test.
- Ability to work overtime and weekends depending on customer and client needs.
Skills
- Fiber optic internet and home phone service experience preferred
- Smartphone usage
- Laptop usage
- Microsoft Excel
- Communication skills
- Interpersonal skills
- Multi-tasking
- Teamwork
Location
- Berlin, WI
Work Type
- Full-time
- Onsite
Experience Level
- All skill levels welcome (paid training provided)
Salary/Compensations
- $104,000 – $208,000
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- PTO
- 401(k)
About the Company
- CS Contract Solutions is growing rapidly and believes in promoting from within, with many growth opportunities available.
- CS has a culture that supports technicians in the field.
- CS offers incentivized competitions that reward safety and quality.