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About the Role
The Solutions Architecture team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. As a member of this team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.
Responsibilities
- Understand client challenges in billing, launching new products, pricing & packaging, quote-to-cash, and customer experience through discovery and scoping.
- Support clients throughout the implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
- Provide expert guidance to clients on usage-based pricing and consumption business models.
- Configure Metronome’s system on behalf of clients.
- Design integrations between Metronome’s APIs and client business systems, aligning with Metronome best practices.
- Act as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
- Partner with implementation managers and project team members to provide progress visibility and identify risks.
- Build relationships with client stakeholders, from operators to C-Suite executives.
- Design integrations of Metronome into prospect systems and influence pricing and packaging strategies.
- Ensure a proper handoff to post-implementation teams (Customer Success and Technical Support).
Requirements
- 10+ years of experience in technical and/or customer-facing roles with SaaS products (e.g., sales engineering, solutions architecture, technical account management).
- Deep knowledge of the quote-to-cash space, including integration with or interaction with tools like Salesforce, NetSuite, CPQs, Billing, Tax, Payments, etc.
- Experience leading complex, multi-phase technology transformation programs for enterprise companies.
- Experience in fast-moving startup environments that value high agency.
- Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
- Excitement for building and improving GTM playbooks, processes, and reusable assets.
- Experience as a software engineer, product manager, or in other technical roles.
- Strong understanding of project management and program management fundamentals and principles.
- Experience working with users from personas such as Finance/CFO, Engineering/CTO, Product/CPO, Sales Ops/CRO, and Billing Operations.
- Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.
Skills
- SaaS products
- Quote-to-cash
- Salesforce
- NetSuite
- CPQs
- Billing
- Tax
- Payments
- Technology transformation programs
- Technical concepts communication
- GTM playbooks
- Software engineering
- Product management
- Project management
- Program management
- Logs
- Metrics
- Financial tooling
Experience Level
- 10+ years
About the Company
- Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow revenue, and accelerate business opportunities. Their mission is to increase the GDP of the internet.
- Metronome is the leading usage-based billing platform built for modern software companies. It allows companies to launch products faster, offer any pricing model, and streamline finance workflows without writing code.
- Metronome's platform computes millions of invoices per billing period and is scaling rapidly. It saves customers development time and manual invoicing, enabling them to use consumption data to better serve their customers.
- Metronome has raised over $128M from investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures.
- Investors include founders and executives from companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake.