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About the Role
The Rental Account Manager is the primary sales and marketing function at the BU level, supporting commercial rental and trailer services. This role aims to increase Ryder's rental sales presence, generate profitable new accounts, retain existing accounts, and drive rental revenue growth, improved profitability, and Return on Assets. The position also supports lease conversion quotas to enhance lease sales productivity.
Responsibilities
- Develop leads through cold calls, telephone solicitation, and customer visits.
- Assess customer needs and develop proposals using product knowledge.
- Coordinate with rental operations to ensure equipment availability.
- Market at the branch level and train rental sales representatives in telemarketing techniques.
- Contact actual decision-makers and develop competitive proposals.
- Train RSRs in proper phone skills and marketing techniques.
- Maintain customer contact through visits and phone calls.
- Ensure quality service by handling customer complaints and staying informed of customer needs.
- Retain customers in a price-competitive market.
- Schedule retention visits to long-term rental customers.
- Develop proposals and contracts.
- Maintain customer files and prepare follow-up correspondence.
- Coordinate with other BU departments.
- Maintain FIS integrity and accuracy of customer data in the DPS system.
- Manage credit approval, collections of receivables, and maintenance of PM status and scheduling updates.
- Follow up within a specific timeframe.
- Comply with company procedures.
- Diplomatically handle the collection of past due receivables.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in Marketing or 5 years of equivalent job-related experience.
- One (1) year or more of sales experience or equivalent sales training.
- Three (3) years or more of sales experience preferred.
- One (1) year or more of industry experience preferred.
Skills
- Strong verbal and written communication skills
- Ability to build strong customer relationships
- Ability to perform work independently with minimal supervision
- High energy, self-directed, self-motivated, and able to work as part of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Highly thorough and dependable
- Committed to good ethical business practices
- Maintains a high degree of professionalism
- Ability to create and maintain professional relationships within all levels of the organization
- Detail-oriented with excellent follow-up practices
Location
- BU level
Work Type
- Outside Sales
- Full-time
Experience Level
- 1+ year sales experience
- 3+ years sales experience preferred
- 1+ year industry experience preferred
Education Level
- Bachelor's degree in Marketing
- 5 years equivalent job-related experience
Salary/Compensations
- $52,000 - $52,000
Benefits
- Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability insurance)
- Paid time off (vacation, illness, bereavement, family and parental leave)
- Tax-advantaged 401(k) retirement savings plan
About the Company
- At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Your Voice. Your Success. The Future We Build Together.
Equal Opportunity
- Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.