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About the Role
As a Service Cloud Account Executive, you will partner with enterprise customers and prospects to solve service and contact centre challenges using Salesforce's AI-powered solutions, including Agentforce. You will manage quota for Service Cloud, focusing on both existing accounts and new business acquisition within a named account set.
Responsibilities
- Build and execute a Service Cloud sales strategy across your enterprise territory.
- Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
- Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
- Evangelize AI-powered service solutions, including Agentforce, that transform how businesses support their customers.
- Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
- Exceed annual quota through a consultative, outcome-led approach.
Requirements
- 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
- A track record of consistent quota overachievement.
- Strong consultative selling skills — discovery, solution framing, negotiation, and close.
- Experience with SaaS and software sales.
- Ability to work cross-functionally in complex enterprise deals.
- Familiarity with CRM platforms (Salesforce experience a bonus!).
Skills
- AI
- Customer Service
- Contact Centre
- Field Service
- CX
- SaaS
- Software Sales
- Consultative Selling
- CRM
Location
- Australia
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
- We're redefining how the world's leading companies deliver customer service.
- Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.
- AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift.
- With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale.
- You won't just be selling software. You'll be helping some of Australia's largest organisations figure out what's possible in the next era of customer experience.
- We invest heavily in your success from day one.
- Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service.
- Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Know your rights: workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.