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About the Role
As a Product Manager on the Customer Service Platform team, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale. Your work will improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem.
Responsibilities
- Own the product vision and roadmap for advisor tools, improving efficiency and user outcomes.
- Define and evolve customer support access across multiple channels.
- Strengthen the foundational API layer connecting support systems.
- Take initiatives from discovery through launch, partnering with engineering for iterative shipping.
- Identify opportunities to apply AI and automation within advisor workflows.
- Collaborate with cross-functional teams to build scalable capabilities.
- Define success metrics, run experiments, and use data for prioritization and impact measurement.
Requirements
- 4+ years of product management experience with a track record of delivering impactful products.
- Ability to think in systems and understand how APIs, integrations, platforms, and tooling work together.
- Comfortable partnering with engineering on API design, system architecture, and technical trade-offs.
- Experience taking products from discovery through delivery, balancing development pace with learning.
- Curiosity about customer service and support operations, with empathy for both providers and users.
- Clear communication skills, ability to make complex trade-offs understandable, and create alignment.
- Proficiency in using data, experimentation, customer insight, and judgment for decision-making.
- Enjoyment of collaborative work across disciplines and focus on building products with meaningful outcomes.
Skills
- Product Management
- API Design
- System Architecture
- AI and Automation
- Data Analysis
- Experimentation
- Customer Insights
- Cross-functional Collaboration
Location
- London, UK
- Stockholm, Sweden
Work Type
- Hybrid
Experience Level
- 4+ years
About the Company
- The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally.
- Spotify's Customer Service Platform powers interactions between our users and support teams.