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About the Role
Mirakl is seeking a Senior Account Manager to join their EMEA Account Management team. This role involves owning and growing a portfolio of enterprise platform accounts, building long-term relationships with C-level executives, and developing account plans to drive growth and retention. You will partner with internal teams and stay ahead of industry trends to position Mirakl as the platform of choice.
Responsibilities
- Own and grow a portfolio of enterprise platform accounts
- Identify and execute upselling and cross-selling opportunities across Marketplace, Drop Ship, and Catalog Manager products
- Manage complex sales cycles end-to-end with support from regional and specialist teams
- Build trusted, long-term relationships with C-level executives and key decision-makers at strategic accounts
- Serve as the go-to partner for marketplace strategy and growth
- Develop and execute account plans that align client business objectives with Mirakl's roadmap
- Unlock expansion opportunities across multiple markets and business units
- Partner closely with Sales, Customer Success, Product, and Marketing teams to deliver a seamless, high-value experience
- Stay ahead of industry trends and the competitive landscape to proactively address client challenges
- Position Mirakl as the definitive platform of choice
Requirements
- 8+ years in account management or sales roles managing global or strategic accounts in a SaaS or technology environment
- Proven track record of driving revenue growth through upsell and cross-sell motions with complex, multi-stakeholder enterprise clients
- Experience working in an international context, with the ability to navigate cultural nuances across EMEA markets
Skills
- Strategic thinking
- Ability to design and execute long-term account plans
- Strong business acumen
- Outstanding communication skills
- Ability to engage and influence senior stakeholders
- Financial and analytical rigor
- Ability to interpret complex contracts
- Ability to assess revenue implications
- Entrepreneurial mindset
- Drive to proactively build pipeline
- Drive to unlock new growth opportunities
Location
- London
- Boston
- Bordeaux
- Paris
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
- Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform), AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
- Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
- Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses.
- Mirakl has 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo.
- Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues.
- Mirakl is proud of the diversity of backgrounds, perspectives, and experiences that make their teams unique.
- Mirakl's 5 values guide how they collaborate: Work Hard Together, Get Things Done, Go Above & Beyond, Succeed Through Expertise, Satisfy & Empower Clients.
- Mirakl is a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
Equal Opportunity
- We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
- We welcome collaborators with their diverse perspectives and experiences to power us forward.
- These often far exceed conventional job requirements and help us create a culture of continuous learning.