Patient Service Representative I TEMPORARY
Integrated Medical Professionals PLLC · NY, US
22 days agoImpress employers and recruiters.
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About the Role
The Patient Service Representative I is responsible for providing customer service and ensuring an exemplary patient experience, coordinating clerical tasks such as answering phones, greeting patients, and scheduling appointments. This role also manages the patient intake and checkout process, including registration, medical record management, and payment collection, while ensuring adherence to procedures for a seamless patient experience.
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone.
- Maintains a clean and organized front desk area.
- Registers new patients and updates existing patient demographics, collecting personal and financial information.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and other patient information into patient charts.
- Generates daily batch transmittal reports.
- Facilitates patient flow by notifying staff of arrivals, managing delays, and communicating with patients and clinical staff.
- Schedules follow-up services and office visits.
- Responds to inquiries from patients, prospective patients, and visitors courteously.
- Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring equipment.
- Protects patient confidentiality by securing protected health information (PHI) and logging off computers when unattended.
- Ensures proper hand-off of responsibilities upon task completion.
- Meets established attendance criteria and starts work promptly.
- Respects and acknowledges the organization's commitment to cultural diversity.
- Demonstrates consistent and good use of time and resources.
- Ensures all medical records are accurate and complete.
- Performs other position-related duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Some college work preferred.
- Minimum of 1-3 years’ customer service experience required.
- Experience in a medical office, specifically urology, preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
- Ability to perform tasks involving carrying weight up to 25 lbs frequently.
- Ability to perform tasks involving carrying weight up to 50 lbs occasionally.
- Ability to perform tasks involving pushing/pulling up to 25 lbs seldom.
- Ability to perform tasks involving pushing/pulling over 100 lbs seldom.
- Ability to lift 1-25 lbs from floor to chest occasionally.
- Ability to lift 26-50 lbs from floor to chest seldom.
- Ability to lift 1-25 lbs from floor to waist occasionally.
- Ability to lift 26-50 lbs from floor to waist seldom.
Skills
- Skill in using computer programs and applications including Microsoft Office.
- Knowledge in healthcare systems operations.
- Experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Excellent organizational skills.
- Multi-tasking abilities.
- Ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Regularly adheres and supports compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
- Complies with HR confidentiality standards.
Location
- 500 Montauk Highway, Suite U, West Islip NY 11795
Work Type
- Temporary
- Full-time
Experience Level
- 1-3 years
Education Level
- High School Diploma or equivalent
- Some college work preferred
About the Company
- INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
- Our doctors and staff are committed to providing the highest level of quality medical services available.
- Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.