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About the Role

As the Assistant Boutique Manager at Nespresso's US Flagship in Flatiron, NY, you will co-lead store operations, drive sales and profitability, and deliver an exceptional Nespresso brand experience. You will inspire and empower your team to provide outstanding customer service and embody the Nespresso culture.

Responsibilities

Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer.
Inspire service excellence to create meaningful and memorable customer experiences daily.
Achieve winning sales and service performance through daily team coaching and effective communication.
Use chat-ins to curate the ideal customer journey in our boutique.
Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
Motivate team performance through feedback and recognition.
Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
Adapt to evolving priorities.
Ensure all operations, inventory, scheduling, and company processes are implemented.
Execute store visual guidelines to optimize sales and product presentation.
Identify improvements to create efficiencies and keep the boutique running smoothly.
Welcome, advise, and guide customers to identify their perfect coffee match.
Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
Thrive by approaching opportunities and challenges with a drive to succeed.
Be curious and flexible to try new things.
Promote a safety-conscious culture for our employees and customers.

Requirements

3+ years of professional experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of direct reports
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Availability to work open and closing shifts, weekends, and holidays

Skills

People management
Team development
Sales performance
Customer service
Operations management
Visual merchandising
Event planning
Time management
Prioritization

Location

Flatiron, NY

Work Type

Full-time

Experience Level

3+ years of professional experience in a fast-paced or luxury retail environment
2+ years of supervisory experience

Education Level

High School Diploma or GED required
Bachelor’s degree preferred

Salary/Compensations

$65,000 to $75,000

Benefits

Competitive pay
Quarterly bonuses
Free Nespresso machine and coffee product allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
Discounts at over 2,000 companies

About the Company

At Nespresso, we place people and specialty coffee at the heart of what we do.
As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet.
We aim to set new standards in global coffee culture.
Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.
Nespresso careers are brimming with best-in-class opportunities for your development and growth.

Equal Opportunity

Nestlé Nespresso USA is an equal employment opportunity employer.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
We welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.
This position is not eligible for Visa Sponsorship.