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About the Role
Murphy is building AI agents for debt collection conversations for banks, lenders, and collection agencies in Germany. We are seeking Debt-Collection Experts to join our advisor network as consultants. This role involves providing judgment and experience to ensure our AI operates correctly, with a time commitment of approximately 5-20 hours per month, paid hourly.
Responsibilities
- Review call flows, scripts, and negotiation logic used by AI agents, identifying discrepancies with real-world collections practices.
- Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against industry standards.
- Stress-test AI performance on edge cases such as disputes, renegotiations, hardship situations, repeated promises-to-pay, and regulatory triggers.
- Identify potential compliance risks under British consumer-protection rules.
- Advise on acceptable tone, channel mix, and contact-frequency norms in the German market, distinguishing them from abusive practices.
- Participate in periodic working sessions with product and AI teams.
- Share anonymized real-world examples, scripts, and playbooks from personal collections experience.
Requirements
- Experience as a bank in-house collections leader, overseeing creditor-side processes, placement strategy, make-vs-buy decisions, and portfolio oversight.
- Experience as a DCA, servicer, or BPO collections & contact-centre manager, with expertise in cadence, scripts, cure rates, and agent incentives.
- 5+ years of experience in collections.
- Current or recent (within 2 years) experience at a named bank, DCA, servicer, or BPO.
- Held a title of Manager, Team Lead, Head, Director, or VP (front-line agent/officer/advisor titles qualify only if subsequently moved into management).
Skills
- Debt collection
- AI validation
- Negotiation
- Compliance
- Consumer protection
- Communication strategy
- Team management
Location
- Remote
Work Type
- Consultant
- Advisor
- Hourly
- Part-time
Experience Level
- Manager
- Team Lead
- Head
- Director
- VP
- 5+ years
Benefits
- Competitive hourly consulting fee
- Flexible, low-commitment engagement
About the Company
- Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication.
- Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution.
- Murphy AI tackles debt recovery challenges by making it more efficient, autonomous, and scalable using AI-powered agents that adapt instantly across multiple channels.
- We are a fast-growing startup that has made a significant impact within its first year.
- Our founding product/AI team is backed by Northzone, ElevenLabs, and Lakestar.