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About the Role
Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic, seeking a Clinic Coordinator for its Belgravia location. This role ensures an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance, fostering a culture where employees can do their best work.
Responsibilities
- Deliver outstanding client service from first contact to follow-up.
- Proactively manage online reviews and resolve complaints efficiently.
- Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Drive and convert consultations with strong upselling and cross-selling.
- Meet KPIs for consultation success, walk-in conversions, and average spend.
- Ensure a seamless check-in/out journey for every client.
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
Requirements
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Skills
- Client Experience Management
- Customer Service
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Problem-Solving Skills
- Time Management
- Upselling
- Cross-selling
Location
- Belgravia
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Qualified Beauty Therapist
Benefits
- Continuous training and development
- Annual leave
- Uncapped commission
- Staff discount
About the Company
- Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.