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About the Role
Kraken is seeking an exceptional Senior Account Manager to manage and grow a portfolio of Flexibility clients across Europe. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams, and helping clients grow and realize value from Kraken's portfolio of Flexibility products and services.
Responsibilities
- Own and develop a portfolio of Flexibility client accounts across Europe.
- Act as the primary point of coordination for your portfolio of clients, primarily Residential Flex and, where appropriate, Generation Flex services.
- Identify opportunities to help clients grow their flexibility programmes and increase the value delivered through Kraken's products and services.
- Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes.
- Be the client advocate within Kraken whilst balancing the needs of the wider business.
- Maintain a deep understanding of high-priority features, client commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed.
- Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes.
- Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client.
- Prepare client reporting, account health and forecasting updates.
- Lead commercial discussions where required.
- Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.
Requirements
- Experience managing client relationships in a client-facing environment.
- Comfortable managing multiple clients and priorities simultaneously.
- Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes.
- Strong stakeholder management, communication and influencing skills.
- Highly organised, proactive and able to operate independently.
- Strong written and verbal communication skills.
- Ability to lead through influence and create clarity in ambiguous situations.
- Comfortable navigating difficult conversations and holding others accountable.
- Resilient, accountable and delivery focused.
- Demonstrated ability to build trusted relationships.
- Energy industry experience.
- Flexibility experience.
- Experience of commercial negotiations.
- Fluency in one or more European languages, particularly German.
- Applicants must have the right to work in the country that they're applying to, at the time of application.
- Unable to offer visa sponsorship for this position.
Skills
- Stakeholder management
- Prioritisation
- Communication
- Commercial awareness
- Driving outcomes in complex environments
- Written communication
- Verbal communication
- Influencing
Location
- Europe
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Kraken powers some of the most innovative global developments in energy.
- We create the technology that redefines utilities and unlocks a new energy system of the future.
- By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
- It’s an incredibly exciting time to work in energy.
- Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
- At Kraken, we are guided by the following principles: Customer Obsession, Freedom & Responsibility, Get Shit Done, Purple.
- Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.