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About the Role
The Benefits Program Manager will play a strategic role in the EMEA region, shaping the future of employee benefits offerings to attract and retain talent, empower employees, and align with organizational objectives. This role optimizes programs through forward-thinking strategies, financial acumen, and technology, balancing employee experience with cost containment.
Responsibilities
- Design, implement, and oversee employee programs that align with organizational values, goals, strategies and market competitive practices.
- Develop and execute employee communication plans on benefit programs and changes.
- Design and implement efficient and effective delivery models for benefits programs to deliver a consumer-grade employee experience.
- Manage relationships with benefit vendors and brokers, including negotiating contracts/renewals and vendor performance monitoring/review.
- Provide leadership and partnership in operationalization of benefits programs with People Operations, Payroll, HRIS, IT and other teams.
- Provide guidance to People Operations/ Services on employee escalations.
- Manage compliance and risk management related to benefits programs.
- Continuous assessment of program effectiveness through benefits data/ analytics to drive program optimization.
- Lead global initiatives across team aimed at elevating Benefits at Zendesk.
Requirements
- Bachelor’s degree in Human Resources, Business or a related field OR equivalent experience.
- 7+ years of professional working experience in Benefits or Human Resources.
- Knowledge of global statutory benefits requirements.
- Knowledge of global government regulations related to benefits programs, including EEOC, ADA, HIPAA, GDPR requirements.
- Excellent analytical, problem-solving, and decision-making abilities.
- Excellent interpersonal interaction skills, with a customer-focused and collaborative mindset.
- Strong knowledge of benefits programs design and management including health, risk, retirement, leave, etc. and market trends.
- Strong written and verbal communication skills.
- Strong negotiation skills and experience managing vendor relationships.
- Strong proficiency in leading and implementing change management efforts for benefits programs changes.
- Strong attention to detail.
- Strong proficiency in interpreting/ leveraging data to drive program decisions.
- Strong cultural awareness and appreciation for diverse employee backgrounds.
- Ability to balance empathy and understanding of employees’ needs with business goals and objectives.
- Strong financial acumen.
- Proficiency in process design for benefits programs.
- Previous experience in HRIS and benefits administration software.
- Adaptable and flexible, with the ability to respond to changing priorities in a fast-moving environment/ industry.
- Strong growth mindset and learning agility.
- Ability to think global and act local to effectively drive global initiatives and manage local benefits programs.
- Ability to analyze complex data sets and draw key actionable insights.
- Holding a creative approach towards problem solving.
Skills
- Benefits program design and management
- Health benefits
- Risk benefits
- Retirement benefits
- Leave benefits
- Market trends analysis
- Vendor management
- Contract negotiation
- Vendor performance monitoring
- Change management
- Data analysis
- HRIS
- Benefits administration software
- Financial acumen
- Process design
- Communication
- Negotiation
- Analytical skills
- Problem-solving
- Decision-making
- Interpersonal skills
- Customer focus
- Collaboration
- Attention to detail
- Cultural awareness
- Growth mindset
- Learning agility
Location
- EMEA region
Work Type
- Hybrid
Experience Level
- 7+ years of professional working experience
Education Level
- Bachelor’s degree in Human Resources, Business or a related field OR equivalent experience
Salary/Compensations
- Poland annualized base salary range for this position is zł190,000.00-zł286,000.00
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
- More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
- The intelligent heart of customer experience
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.