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About the Role
Manage and develop a strategically important customer account operating in a safety-critical environment. Act as the key interface between operational teams, suppliers, and customer stakeholders. Coordinate equipment, materials, and service requirements across multiple workstreams. Support project mobilization, forecasting, and ongoing account development. Drive service excellence, operational performance, and continuous improvement initiatives. Identify opportunities for account growth and increased customer value.
Responsibilities
- Manage and develop a strategically important customer account operating in a safety-critical environment.
- Act as the key interface between operational teams, suppliers, and customer stakeholders.
- Coordinate equipment, materials, and service requirements across multiple workstreams.
- Support project mobilization, forecasting, and ongoing account development.
- Drive service excellence, operational performance, and continuous improvement initiatives.
- Identify opportunities for account growth and increased customer value.
Requirements
- Experience within construction, plant hire, infrastructure, logistics, facilities management, or industrial services.
- Strong account management and stakeholder engagement skills.
- Commercially astute with a proactive, solutions-led approach.
- Ability to work effectively across multiple projects and operational teams.
- Experience managing complex or high-profile customer accounts.
- Must hold a current Heathrow Airside Pass or have very recent Heathrow Airside experience and be eligible for immediate airside clearance.
- Knowledge of Heathrow operations and working within a secure airport environment is highly desirable.
Skills
- Account management
- Stakeholder engagement
- Commercial acumen
- Solutions-led approach
- Project management
- Operational performance improvement
Location
- Heathrow Airport
- Slough
- Hounslow
- Hayes
- Harlington
- Longford
- Staines-upon-Thames
- London Borough of Hillingdon
Work Type
- Airside Operations Environment
Salary/Compensations
- £60,000/£70,000+ OTE
- 50000 - 60000 GBP Per annum
Benefits
- Car
- Bonus
About the Company
- A leading provider of equipment, site services and procurement solutions.
- Joining a growing business that is investing heavily in customer experience and operational excellence.