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About the Role
This role is for a Client Partner who can turn trusted strategic client relationships into measurable and sustainable growth. The purpose of the role is to accelerate sustainable growth by building senior relationships, identifying new opportunities, shaping solutions and creating significant commercial value for both clients and the business.
Responsibilities
- Build and maintain trusted relationships with senior client stakeholders, understanding their ambitions and pain points, becoming their go-to partner for innovation and value creation.
- Maintain expert knowledge of client industries, market trends, and competitive landscapes to proactively identify growth opportunities.
- Bring fresh thinking, innovation and relevant market perspectives to client conversations.
- Develop and execute growth strategies across your portfolio.
- Build and manage qualified growth pipeline; take ownership of deal progression.
- Challenge assumptions and bring rigorous thinking to opportunity assessment.
- Identify whitespace opportunities and help shape demand.
- Think beyond immediate client requirements and anticipate emerging needs.
- Bring market, industry and customer experience insight into client conversations, connecting emerging needs to Merkle and dentsu capabilities.
- Support the development of compelling growth stories and business cases.
- Manage your portfolio with clear accountability and judgement for revenue, growth outcomes and margin.
- Balance growth opportunity development with consistent delivery and client success.
- Work collaboratively with the CCO, finance and operations on commercial planning and forecasting.
- Treat client investment as if it were your own.
- Build, mentor and develop a high-performing team, creating opportunities for emerging talent and contributing to a collaborative growth culture.
- Bring together the right people to solve client challenges; know when to leverage expertise from other areas of the business.
- Operate with humility and lead with confidence where you add value, support where others lead.
Requirements
- 12+ years’ experience in client or relationship-led growth leadership within consulting, technology, digital transformation, CX, marketing technology or agency environments.
- Proven track record of building trusted, long-term client relationships that have resulted in substantial account growth and revenue expansion.
- Credibility with director, executive and VP-level stakeholders, with the judgement to navigate complex stakeholder environments.
- Strong understanding of technology-enabled business transformation and the modern marketing, data and customer experience landscape.
- Demonstrable commercial acumen, ownership and experience leading multi-disciplinary teams and solutions.
- Track record of bringing new solution approaches to market or innovating within major client relationships.
Skills
- Commercial acumen: understands business models, profitability, value creation, forecasting and disciplined pipeline management.
- Relationship building: builds rapport quickly, earns trust through insight and integrity, and brings value without a predetermined agenda.
- Strategic thinking: connects market trends, customer challenges and Merkle capability to create compelling growth stories and business cases.
- Collaboration and self-awareness: leads where they add value, supports where others lead, welcomes feedback and brings people with them.
- Resilience and accountability: operates proactively within strategic direction, takes ownership of outcomes and adapts quickly to change.
Location
- London
Work Type
- Hybrid
- Full time
- Permanent
Experience Level
- 12+ years
Benefits
- Company-funded private medical insurance
- Virtual GP access
- Employee assistance programme
- 25 days of annual leave plus extra days for birthday, wellbeing, and volunteering
- Discounted gym memberships
- Retail perks
- Electric car leasing
- Travel insurance
About the Company
- Merkle, a dentsu company, powers the experience economy. For more than 35 years, Merkle has put people at the heart of digital business transformation, combining strategy, data, technology, creativity and delivery to create experiences that drive growth, engagement and loyalty. With more than 16,000 people across 30+ countries, Merkle brings together the scale of dentsu with deep expertise in customer experience, commerce, data science, CRM, loyalty, marketing technology and digital transformation.
Equal Opportunity
- At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
- We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.
- Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
- We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles.
- If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.