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About the Role
The SOC Team Lead drives performance and operational excellence across Shared Service’s Cyber Services function. This role acts as a technical escalation point and line manager, supporting the team in threat analysis, incident response, and security assurance. The Team Lead fosters a proactive culture of cyber hygiene and continuous improvement, collaborates across departments to strengthen security posture, and deputises for the Service Desk Manager during high workload or absence periods.
Responsibilities
- Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality
- Oversee daily workflow distribution, prioritising emerging threats and investigative escalations
- Ensure unresolved or complex cybersecurity issues are escalated appropriately, internally and externally
- Maintain awareness of all applicable regulations and frameworks (e.g. NCSC, NIST, ISO27001, Cyber Essentials Plus)
- Line manage Cyber Analysts, setting objectives and supporting individual development plans
- Model desired behaviours that promote collaboration, precision, and accountability
- Share threat intelligence and cyber knowledge with junior colleagues
- Provide training and coaching on cyber operations tooling and security practices
- Contribute to root cause analysis and threat hunting strategies
- Ensure all cyber processes are documented, regularly reviewed, and updated
- Support report production for security metrics, incident trends, and cyber control performance
- Collaborate on service review inputs relating to cyber operations and risk assurance
- Work closely with the Service Desk Manager, Service Delivery Managers, Principal Cyber Analyst, and Technical Architect
- Foster strong relationships with internal stakeholders, customers, and external security partners
- Contribute to development of security playbooks, standard operating procedures, and escalation pathways
- Champion a security-first mindset across Share Service operations
Requirements
- Hands-on experience in a cybersecurity or service desk environment
- Knowledge of incident response frameworks, threat detection, and mitigation strategies
- Strong leadership and communication skills with the ability to guide teams in high-pressure scenarios
- Experience working with SIEM, EDR, and vulnerability management platforms
- Understanding of risk-based prioritisation and regulatory compliance considerations
- Willingness to support out-of-hours activities based on threat levels or response needs
Skills
- SIEM
- EDR
- Vulnerability management platforms
- Threat intelligence
- Cyber hygiene
- Incident response
- Security assurance
- Threat analysis
- Risk management
- Regulatory compliance
- NCSC
- NIST
- ISO27001
- Cyber Essentials Plus
- Sentinel
- Defender
- Splunk
- CrowdStrike
- GRC
- ITIL
- MITRE ATT&CK
Location
- UK
Work Type
- Flexible Working
- Home working
- Part time
Experience Level
- Team Lead
- Line manager
Education Level
- CompTIA Security+
- CISSP
Benefits
- Autonomy to develop and grow skills and experience
- Part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
About the Company
- Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
- Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens.
- Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.
- We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.
- At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
- Methods are experts in delivering secure, resilient cyber and information services – keeping systems and data safe.
- We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs.
- We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.