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Tailor your resume to this Reservations Agent Front Office & NENI (m/f/d) role.
Rezi rewrites your resume against AccorHotel's job description. Free.
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Don't guess if your resume is good enough.
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About the Role
The Reservation Team, consisting of 20 colleagues, ensures guests are happy from the first to the last moment. We are looking for a Reservation Agent to join our team.
Responsibilities
- Answer all incoming calls and forward them if necessary.
- Process emails.
- Process and manage restaurant NENI & Front Office reservations.
- Perform various administrative tasks to support receptionists.
- Process Tripadvisor comments.
- Maintain an overview even during busy periods.
Requirements
- Professional experience gained.
- Fluent English and German language skills.
- Ability to inspire colleagues and guests.
- Familiarity with Berlin and its scene.
- Proactive and accountable.
- Ability to communicate charmingly under pressure.
Skills
- Communication
- Customer Service
- Problem-Solving
- Adaptability
Location
- Berlin
Work Type
- 4-day-workweek
- Permanent
- Full-Time
- Part-time employment
- Mini-jobs
Experience Level
- Professional experience gained
Benefits
- Free stays at 25hours hotels (up to 10 nights per year).
- Generous discounts at bars and restaurants within Ennismore.
- Discounts on hotel rooms worldwide through Ennismore.
- Offers from numerous cooperation partners.
- Participation in staff parties.
About the Company
- A young, dynamic, and open team with a friendly, informal culture.
- Values great teamwork, professionalism, and mutual respect.
- Proud of attracting both international guests and local Berlin residents.
- Hosts monthly events with unique acts.
- Located in close proximity to public transport links.
- Offers shared lunchtimes in the canteen and shopping opportunities at the Bikini mall with discounts.