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About the Role
We are seeking an experienced Messaging Engineer to join a major technology transformation programme. This role is crucial for the migration and modernization of the organization's messaging services, focusing on hands-on configuration, migration, testing, and support of messaging services within the approved architecture and migration strategy.
Responsibilities
- Configure and manage Exchange Online and Microsoft 365 messaging services.
- Design, implement, and troubleshoot mail-routing configurations.
- Configure and manage connectors, accepted domains, transport rules, recipient settings, and mail-flow controls.
- Establish and validate secure coexistence arrangements between messaging environments.
- Prepare and execute mailbox and messaging-object migrations.
- Develop migration plans and readiness checks.
- Validate mailbox permissions, delegates, shared mailboxes, calendars, and distribution groups.
- Test and support mobile access and Outlook/client behavior.
- Implement and validate required DNS changes.
- Configure and troubleshoot Autodiscover, SMTP relay, and application mail-flow requirements.
- Implement email security and compliance configurations.
- Support Defender for Office 365, anti-spam, anti-phishing, and other messaging security controls.
- Assess migration readiness and use tooling to identify potential issues.
- Develop PowerShell automation for configuration, migration, validation, reporting, and remediation.
- Produce clear migration reporting.
- Monitor and troubleshoot mail-flow issues.
- Investigate complex issues involving messaging, identity, DNS, clients, and application integration.
- Support application and service teams with messaging integration.
- Diagnose authentication and identity-related messaging issues.
- Support cutover activities and ensure service continuity.
- Contribute to rollback and recovery planning.
- Provide early-life support following migration.
- Support operational handover by producing technical documentation, configuration records, runbooks, and knowledge-transfer materials.
Requirements
- Extensive hands-on experience with Exchange Online and Microsoft 365 messaging.
- Proven experience delivering mailbox migrations within complex enterprise environments.
- Experience with tenant-to-tenant and/or hybrid Exchange migrations at scale.
- Strong understanding of Exchange Online architecture and administration.
- Strong knowledge of mail flow, connectors, accepted domains, transport rules, and recipient configuration.
- Strong understanding of DNS, Autodiscover, and SMTP relay.
- Experience managing mailbox permissions, delegates, shared mailboxes, calendars, and distribution groups.
- Experience troubleshooting Outlook, mobile access, and other messaging clients.
- Strong PowerShell and Exchange Online automation skills.
- Experience using scripting and migration tooling to assess readiness, execute changes, and report progress.
- Good knowledge of email security, retention, compliance, and Defender for Office 365.
- Experience supporting application-to-email integration and SMTP relay requirements.
- Strong troubleshooting capability across messaging, identity, DNS, client, and application-integration issues.
- Experience supporting messaging migrations through pilot, production, cutover, and early-life-support phases.
- Strong testing and validation skills.
- Ability to produce clear test evidence.
- Good documentation skills, including technical runbooks, configuration records, and operational handover documentation.
Skills
- Exchange Online
- Microsoft 365
- Mail flow
- Connectors
- Accepted domains
- Transport rules
- Recipient configuration
- DNS
- Autodiscover
- SMTP relay
- Mailbox permissions
- Delegates
- Shared mailboxes
- Calendars
- Distribution groups
- Outlook
- Mobile access
- Messaging clients
- PowerShell
- Automation
- Scripting
- Migration tooling
- Email security
- Retention
- Compliance
- Defender for Office 365
- Application-to-email integration
- Troubleshooting
- Identity
- Client integration
- Testing
- Validation
- Documentation
- Technical runbooks
- Configuration records
- Operational handover
Location
- UK-based
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- Experienced
Benefits
- Autonomy to develop and grow skills and experience
- Part of exciting project work
- Strong, inspiring, and thought-provoking leadership
- Supportive and collaborative environment
- Development - access to LinkedIn Learning, management development programme, and training
- Wellness - 24/7 confidential employee assistance programme
- Flexible Working - including home working and part time
- Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering - 2 paid days per year to volunteer
- Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance - of 4 times base salary
- Private Medical Insurance - non-contributory (spouse and dependants included)
- Worldwide Travel Insurance - non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel - season ticket loan, cycle to work scheme
About the Company
- Methods is a £100M+ IT Services Consultancy partnered with a range of central government departments and agencies to transform the public sector in the UK.
- Established over 30 years ago and UK-based, Methods applies skills in transformation, delivery, and collaboration to create end-to-end business and technical solutions.
- The company's human touch, with people, technology, and data at its heart, focuses on creating value and sustainability.
- Methods supports clients in project success through collaboration, skill sharing, and problem-solving.
- The company fosters a fun, hard-working environment where mistakes are learned from.
- Predominantly focused on the public sector, Methods is expanding its private sector client portfolio.
- Methods was acquired by the Alten Group in early 2022.