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About the Role
Cloud Bridge is seeking an ambitious AWS SMB Senior Account Manager to build and manage a client portfolio, leveraging marketing, business development, and alliance strategies to secure new opportunities. This role involves guiding clients through their AWS journey, building lasting relationships, and driving tangible value and growth. You will collaborate with internal teams to ensure a seamless customer experience and maximize delivery performance in a fast-paced, high-performance environment.
Responsibilities
- Develop and execute outreach strategies to build and cultivate a strong SMB client base, identifying and engaging key decision-makers to drive business growth.
- Establish and maintain strong relationships with key client stakeholders, positioning Cloud Bridge and AWS as trusted partners in their cloud journey.
- Meticulously qualify short- and long-term SMB client needs, working backwards from pain points to design tailored strategies that leverage Cloud Bridge’s offerings and AWS solutions for long-term value and scalability.
- Conduct discovery calls to understand SMB client needs and proactively identify opportunities for expansion, upselling, and revenue growth by aligning AWS services with client business objectives.
- Act as a trusted advisor, providing insights and recommendations to optimise clients’ use of AWS resources, ensuring they maximise their cloud investment.
- Manage the full sales and account lifecycle, from presales, scoping, to presentation, contract negotiation, and deal closure.
- Collaborate closely with customer stakeholders, internal teams, and vendor partners to drive seamless execution and delivery of solutions.
- Work alongside technical teams to address client needs, resolve challenges, and ensure technical alignment with business goals.
- Communicate complex AWS concepts in a clear and compelling manner to help clients make informed decisions.
- Monitor SMB client satisfaction and proactively address any concerns or roadblocks to maintain strong relationships and long-term retention.
- Ensure clients achieve meaningful outcomes with AWS services, driving continuous innovation and success.
- Provide leadership by example and actively contribute to ongoing business and solution development.
Requirements
- 5+ years of sales experience, preferably in cloud or IT services.
- Proven experience in business development, account management and channel partnerships.
- Knowledge of AWS products and SMB market dynamics.
- Self-motivated, target-driven, and comfortable in a fast-paced environment.
- Excellent communication, presentation and relationship-building skills.
- Ability to work collaboratively and cross-functionally.
Skills
- AWS
- Cloud Services
- Sales
- Business Development
- Account Management
- Channel Partnerships
- SMB Market Dynamics
- Communication
- Presentation
- Relationship-building
- Collaboration
- Cross-functional work
Location
- South Africa
- Dubai
- Philippines
- UK
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Base salary plus commission package
Benefits
- 25 Days paid time-off plus birthday leave
- Fully-funded certifications
- Company sabbatical scheme
- Opportunities for career advancement
- Annual wellness allowance & support
- Company Events
About the Company
- Cloud Bridge transforms how businesses use AWS cloud services, specializing in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML.
- Recognized as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I.
- Expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and HQ in the UK.
- Managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for diverse customers.
- An AWS Premier Partner enhancing IT experiences across various sectors.