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About the Role

Maximize sales revenue and build a strong client base by providing entrepreneurial customer service that sets the highest benchmark for the brand.

Responsibilities

Set the sales benchmark in store, consistently driving sales and achieving personal sales targets.
Enable and encourage other sales colleagues to achieve their targets.
Create and maintain a dynamic and positive team environment conducive to generating sales.
Greet, advise, and assist clients in selecting the best products for their needs.
Confidently and professionally answer client questions and queries.
Confidently cross-sell and upsell across all product offers, guiding clients through the in-store collection.
Ensure the client is the main focus at all times, exceeding customer service benchmarks in the luxury retail industry.
Be fully conversant with all products and services, including product care, waxing, customization, aftersales, and stock availability.
Ensure customer service levels consistently meet and exceed company expectations.
Act as a role model for customer service and sales standards.
Stay updated on local events and current affairs to promote client conversation.
Develop and ensure good internal customer service with other Belstaff Stores and Head Office.
Professionally handle customer complaints and issues.
Understand Belstaff’s Global and International positioning.
Take responsibility for all Belstaff stock.
Be aware of and adhere to Company and Store Security procedures at all times.
Ensure tagging and other security systems are adhered to in store.
Protect all stock at all times.
Be alert to the possibility of theft and follow Company procedures to minimize opportunities.
Maintain shop-floor and back-of-house stock storage standards.
Participate in all audits and counts.
Ensure merchandising aligns with the Belstaff image and commercial objectives.
Ensure stock is correctly labeled, tagged, and available on the shop floor.
Ensure stock is in the best possible condition for sale at all times.
Liaise with Store Manager and other Managers/Supervisors on day-to-day decisions regarding safety, profitability, and legal issues.
Be aware of and follow all company rules and HSE legislation.

Requirements

Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store.
Be aware of and follow all company rules and HSE legislation.

Skills

Sales
Customer Service
Client Relationship Management
Visual Merchandising
Stock Management
Security Procedures
Communication

Location

Store

Work Type

Temporary
Full-time

Experience Level

Sales Associate

About the Company

Belstaff is a functional clothing brand founded to move people forward.
Championed material innovation throughout history.
Collaborated with those who challenge the ordinary and celebrate the joy of the journey.
Designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers.
Driven by an Independent Spirit.
Committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
We will not discriminate on the basis of sex, race, marital status, disability, sexual orientation or religion.
We are committed to a fair and accessible recruitment process for all candidates.
If you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.