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About the Role
The Delivery Coordinator supports day-to-day site operations as part of the Workplace Experience team, providing workplace management and administrative coordination. The role acts as the on-site point of contact for Global Real Estate (GRE) workplace activities, requiring proactive engagement with lines of business (LOBs) and service partners to deliver a consistent, high-quality occupant experience.
Responsibilities
- Own and maintain workplace standards, including Clear Desk/Clear Deck compliance and the lost property process.
- Conduct proactive checks to ensure occupants return to a refreshed, clean workplace.
- Contribute to a proactive, responsive, agile team culture.
- Provide functional operational coordination to deliver consistent service excellence on site.
- Implement service tasks, procedures and policies; track performance against SLAs/KPIs.
- Review and spot-check supplier/service-provider performance to ensure contractual obligations are met.
- Understand site operational and technical requirements; support contract continuity.
- Deliver comprehensive workplace management for office premises, including routine inspections and issue resolution.
- Manage and follow the change control process for site changes and workplace initiatives.
- Handle occupant/user concerns professionally, provide solutions, and follow through to closure.
- Identify operational issues and opportunities for continuous improvement.
- Raise risks and issues promptly to the Workplace Experience Site Lead.
- Support incident reporting and coordination during emergencies.
- Perform basic analysis/reporting when required.
Requirements
- Minimum 3 years’ experience in facilities management and/or hospitality (or related workplace operations environment).
- Fluent in English.
Skills
- Client focus & relationship management
- Proactive, professional customer service and stakeholder engagement.
- Hospitality-oriented communication style
- Ability to balance client and firm requirements and manage conflict.
- Works effectively with diverse, multicultural teams
- Able to guide/train others where needed.
- Builds open, constructive and collaborative working relationships.
- Strong planning and prioritization skills
- Able to manage multiple operational matters daily and meet tight deadlines.
- Comfortable with ambiguity
- Solves complex problems with a structured, analytical approach.
- Takes a holistic, long-term view
- Drives continuous improvement.
Location
- On-site – Tokyo, Japan
Work Type
- On-site
Experience Level
- Minimum 3 years’ experience
Education Level
- Bachelor’s degree in facilities management/building/business (or related field) is beneficial but not required.
About the Company
- JLL empowers you to shape a better world by combining world-class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.