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About the Role
Seeking a Security Consulting Engineer to join the Japan Customer Experience Security Delivery team, focusing on expanding SOC and managed security services. This role is crucial for supporting strategic customers by managing SOC delivery, customer onboarding, security monitoring, incident response, and operational improvements, with a specialization in Splunk ES / Splunk Cloud. You will integrate Cisco and third-party security technologies, standardize SOC operating models, and leverage AI and automation to enhance delivery efficiency and customer self-sufficiency.
Responsibilities
- Lead or support the delivery of SOC and security operations services for strategic customers, focusing on monitoring, detection, analysis, and reporting using Splunk ES / Splunk Cloud.
- Support customer onboarding activities, including requirements clarification, operational readiness, migration planning, handoff design, and service transition.
- Design, deploy, optimize, migrate, and troubleshoot security solutions integrating Cisco and third-party technologies.
- Perform SOC-related alert triage, incident investigation support, escalation handling, and operational improvement.
- Collaborate with various internal teams (network, server, cloud, security, TAC, TCE, Sales, Customer Success) and partners to align customer business requirements with technical delivery.
- Apply knowledge of security frameworks, threat models, regulatory requirements, and customer risk management policies to build resilient, scalable, and policy-aligned security operating models.
- Create and improve reusable technical deliverables such as runbooks, playbooks, standard operating procedures, service reports, design documents, migration plans, and operational handoff materials.
- Leverage AI, automation, and CiscoIQ-enabled practices to reduce operational overhead, improve analysis quality, streamline workflows, and scale best practices.
Requirements
- Bachelor’s degree with 7+ years of related experience, or Master’s degree with 4+ years of related experience, or PhD with 1+ year of related experience, or equivalent relevant work experience.
- Experience in security consulting, SOC delivery, managed security services, SIEM operations, network security, cloud security, or related technical delivery roles.
- Practical knowledge of security monitoring, incident triage, log analysis, threat detection, escalation handling, and security operations processes.
- Hands-on experience or practical working knowledge of SIEM platforms.
- Understanding of network, server, cloud, endpoint, and security infrastructure fundamentals.
- Experience working with enterprise customers, strategic accounts, or complex multi-vendor environments.
- Strong customer-facing communication skills, including the ability to clearly explain technical issues, risks, recommendations, and operational findings to both technical and non-technical stakeholders.
- Professional-level security or networking knowledge, such as CCNP Security level or equivalent practical experience.
- Business-level Japanese communication skills.
- Ability to work with English technical documentation, tools, and global stakeholders.
- Ability to support shift-based work and on-call responsibilities.
Skills
- Splunk ES / Splunk Cloud
- Splunk
- SIEM operations
- Security monitoring
- Incident triage
- Threat detection
- Security service delivery
- AI
- Automation
- CiscoIQ-enabled practices
- Network security
- Cloud security
- Security frameworks
- Threat models
- Customer risk management
- Runbooks
- Playbooks
- Standard operating procedures
- Design documents
- Migration plans
- Operational handoff materials
- EDR
- NDR
- XDR
- SOAR
- Threat intelligence
- Digital forensics
- Incident response
- Security automation
Location
- Japan
Work Type
- Shift-based work
- On-call responsibilities
Experience Level
- 7+ years of related experience (Bachelor's)
- 4+ years of related experience (Master's)
- 1+ year of related experience (PhD)
Education Level
- Bachelor's degree
- Master's degree
- PhD
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- Our solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Our impact is everywhere because our solutions are everywhere.