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About the Role

Johnson & Johnson is dedicated to improving health through healthcare innovation. We aim to create a world where diseases are prevented, treated, and cured with smarter, less invasive, and personalized solutions. Our expertise in Innovative Medicine and MedTech positions us to deliver future breakthroughs and profoundly impact global health.

Responsibilities

• Participate in product launch and discontinuation projects, planning and managing operations execution.
• Visualize and analyze regular sales administration processes to achieve continuous efficiency improvements.
• Provide accurate training on sales operations to new sales representatives.
• Manage and propose effective utilization of the commercial department's intranet and SharePoint.
• Manage the Sales SAFE FLEET, proposing and reporting on improvements.
• Manage organizational changes within the sales department, including personnel transfers and assignments.
• Understand internal and external influences on own tasks and collaborate with relevant parties.
• Propose operational improvements to resolve issues within customer or sales departments.
• Participate in projects related to trading terms, planning and executing effective operations.
• Manage the implementation of various sales initiatives and associated payment operations, including vendor outsourcing.
• Plan and promote the digitalization of various forms and documents.
• Collaborate with SO SCC Manager to propose, prepare, and issue revisions of individual contracts and memorandums.
• Accurately register, update, and manage customer master data, overseeing master data tasks and progress.
• Perform system-related tasks, including customer master data, price master data, credit/debit adjustments, and allotment adjustments, according to procedures, and propose operational efficiencies.
• Manage and accurately process application procedures and payment processing for individual sales operations.
• Report on sales operations-related reports for individual assignments.
• Accurately issue, collect, and manage customer-related documents.
• Respond effectively to inquiries from the sales team (phone, email, etc.) and continuously consider and implement improvements to enhance sales team administrative efficiency.
• Collaborate with IT to manage and improve Salesforce (SFDC).
• Participate in projects related to trading terms and accurately execute assigned operations.
• Manage the implementation of various sales initiatives and execute associated payment operations, including vendor outsourcing.

Requirements

• Proactive proposal and execution capabilities.
• Information sharing and communication skills.
• Strong awareness of innovation.
• Self-reliance and leadership.
• Assertive communication skills.
• Ability to execute tasks with accuracy and speed.
• Several years of experience in Sales Administration or Back Office Operations, or similar roles.
• Proven track record of improving productivity and work quality using AI tools and various digital tools.
• Above-standard skills in MS Excel and data aggregation tools.

Skills

• Analytical Reasoning
• Collaborative Selling
• Communication
• Customer Analytics
• Customer Centricity
• Customer Relationship Management (CRM)
• Data Reporting
• Data Savvy
• Digital Sales
• Execution Focus
• Issue Escalation
• Operations Management
• Problem Solving
• Process Optimization
• Sales Enablement
• Sales Support
• SAP understanding
• Tableau proficiency

Location

• Chiyoda, Tokyo, Japan

Work Type

• Full-time

Experience Level

• Several years of experience

About the Company

• At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
• As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.