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About the Role
Lead and grow a new expansion sales function focused on helping MYOB Acumatica customers get more from their ERP software. Build a clear, repeatable approach to upsell, cross-sell and customer growth. Coach a team of Expansion Specialists and use customer and commercial insight to identify opportunities. Work across teams to turn insight into action and deliver expansion ARR growth.
Responsibilities
- Lead, coach and develop a team of Expansion Specialists to achieve expansion ARR targets
- Build, implement and improve a clear, scalable expansion sales approach
- Use customer, product and performance data to identify upsell, cross-sell and growth opportunities
- Plan and deliver targeted expansion campaigns across products, modules and services
- Partner closely with Customer Success, Solutions Consulting and Commercial Operations
- Build strong relationships across the business to support successful customer growth
- Create a team culture where people own their results, share what they learn and keep improving
Requirements
- Experience in SaaS sales, account management, customer growth or expansion-focused roles
- A track record of delivering upsell, cross-sell or expansion revenue
- People leadership experience, or strong player-coach experience with a desire to lead
- Strong commercial judgement and the ability to use data and insight to find growth opportunities
- Experience working with ERP, financial software, business applications or related technology
- The ability to build structure, improve processes and lead change
- Strong stakeholder management skills and the ability to influence across teams
Work Type
- Hybrid
Benefits
- Flexible, hybrid workplace
- Home office setup financial assistance
- Corporate discounts and vouchers
- Wellbeing support through Sonder
- In-house training and programs
- LinkedIn Learning
- Conference and study assistance
- Variety of leave options (purchased leave, parental leave, domestic violence leave, transgender leave, community leave, study leave)
- Community involvement opportunities (Wellness, Belonging, Planet)
About the Company
- Leading business management solution helping businesses in Australia and New Zealand start, survive and succeed.
- Believes that when businesses run smoothly, everybody feels it.
- Provides tools for businesses to focus on what really matters and do Big Things.
- Offers the opportunity to use skills to help businesses thrive, shape the future of work, and grow alongside the people and communities supported.
- Focuses on the business of people.
Equal Opportunity
- Embracing difference and backing people to be their true selves.
- Proud to be an equal opportunity employer.
- Encourages applications from those who don't tick every box.
- Commits to responding to every applicant via the Circle Back Initiative.