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About the Role
Spa Specialists support key spa operations and help create a memorable guest experience by promoting services and products, managing reservations, and handling payments. This role requires physical activity, including standing or walking for extended periods and lifting up to 10 lbs (25 lbs with assistance).
Responsibilities
- Follow safety guidelines, use proper equipment, and report accidents.
- Adhere to emergency procedures.
- Protect guest privacy and maintain a professional appearance.
- Follow all company rules.
- Greet guests warmly and understand their needs.
- Assist guests with questions and provide excellent service.
- Manage spa reservations and confirm appointments.
- Check in guests and update schedules.
- Explain spa facilities to guests.
- Answer phones politely and use professional language.
- Communicate discreetly with guests and colleagues.
- Support coworkers and maintain positive teamwork.
- Meet brand standards for quality assurance.
- Stand, walk, lift items, and move safely.
- Clean and organize work areas.
- Complete closing checklists.
- Process payments accurately and follow audit procedures.
- Manage cash banks and maintain the cashier station.
- Ensure guest satisfaction.
- Answer questions about spa services.
- Coordinate wait times and product availability.
- Promote and sell spa services and retail products.
- Record guest preferences.
Requirements
- Must follow safety standards.
- Must follow company policies.
- Must maintain a professional appearance.
- Requires physical activity, such as standing or walking for long periods.
- Requires lifting up to 10 lbs (25 lbs with assistance).
Skills
- Customer service
- Sales
- Cash handling
- Communication
- Teamwork
About the Company
- Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
- Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.
- In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is a dedicated equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.