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About the Role
You will own the customer journey from contract signature, including revenue targets. This role involves building the customer success function in a new market, working with government departments, not-for-profits, and NDIS providers. The product aims to reduce administrative burden for frontline workers in human services.
Responsibilities
- Take over accounts from Account Executives upon pilot contract signing.
- Manage onboarding and implementation, both remotely and on-site.
- Train frontline users, often in large groups.
- Analyze usage data to identify adoption patterns and areas for improvement.
- Lead pilot evaluations, gather benchmark data, build business cases, and present findings to senior stakeholders.
- Convert pilot programs into long-term contracts and drive account growth.
- Develop proposals and manage commercial discussions.
- Provide frontline feedback to inform product development and the Australian go-to-market strategy.
- Write the Australian customer success playbook.
- Manage expansion and renewal revenue for accounts.
Requirements
- Proven ability to own a commercial outcome on an account not initially opened by you.
- Experience managing the full lifecycle of enterprise or public sector accounts, including expansion.
- Strong presentation skills for pitching evaluation results to executives.
- Comfort working in a dynamic environment with evolving priorities and no established playbook.
- Desire for commercial ownership without the need to build pipeline from scratch.
- Australian work rights required; no sponsorship available.
- Experience in human services, NDIS, aged care, health, or government is beneficial.
- Genuine interest in the work is valued.
- Customer success experience is helpful, but full-cycle sales experience with a desire to stay with the customer post-close is also relevant.
- Willingness to travel and overlap with UK hours.
Skills
- Customer lifecycle management
- Onboarding and implementation
- User training
- Data analysis
- Stakeholder management
- Commercial negotiation
- Proposal writing
- Product feedback
- Go-to-market strategy
- Sales (full-cycle)
Location
- Sydney, Australia
- Melbourne, Australia
Work Type
- Hybrid
- On-site
- Remote
Experience Level
- Mid-level
- Senior-level
Salary/Compensations
- $100,000 - $130,000 Base
- $140,000 - $182,000 OTE (On Target Earnings)
Benefits
- 40% variable compensation
- Opportunity to build a customer success function
- Work with impactful technology in human services
- Travel opportunities
- Overlap with UK hours
About the Company
- Beam builds AI for frontline human services, with Beam Notes reducing administrative tasks for social workers, clinicians, and support staff.
- Over 100,000 frontline workers use Beam Notes across the UK, US, and Australia.
- The company is backed by founders of major tech companies like Booking.com, Calm, Shazam, and Dropbox.
- Beam is currently raising a Series B funding round.
- The Australian market is new and already has a client, Life Without Barriers.
- Australian operations ensure data is stored and processed onshore.
- The platform is ISO 27001 certified.