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About the Role
The Client Implementation Manager will plan, prioritize, and execute the implementation of new Alpha client business. This role is crucial for supporting State Street AlphaSM, a platform redefining investment lifecycle performance by connecting front, middle, and back offices.
Responsibilities
- Work in a leadership role on client facing Alpha implementation programs.
- Oversee and manage significant elements or phases of a client implementation program.
- Plan and proactively monitor program progress, resolving issues and initiating corrective actions.
- Support the Client Implementation Executive in ensuring timely program delivery.
- Communicate guidance and decisions from Oversight and Leadership groups to Program and Product owners.
- Support the design of program milestone planning and sequencing of phases.
- Make decisions and recommendations to the Client Implementation Executive and the Client to ensure successful program delivery.
- Provide insight for solutions, develop in-depth project/product knowledge, and define fit-for-purpose solutions.
- Support capturing business requirements and agreeing on Target Operating Models.
- Support the Client Implementation Executive in managing program risk and change control.
- Ensure the delivery of new capabilities or services on time and within budget, adhering to program plans and governance.
- Manage dependencies, reporting, and interfaces between initiatives as part of the program milestone plan.
- Report program progress at regular intervals to the Client Implementation Executive Lead, internal steering, and external steering committees.
Requirements
- Prior experience supporting large complex programs.
- Comfortable leading others without hierarchical connection.
- Experience managing organizations through significant transformation and change.
- Demonstrated ability to develop relationships at senior levels.
- Demonstrated experience in the design, delivery, and implementation of front, middle, back office and data solutions within the investment management industry.
- Ability to translate business requirements into detailed technical requirements and vice versa.
- Ability to work in a team environment, secure team and stakeholder buy-in, and motivate teams.
- Demonstrated experience leading large transformational programs.
- Strong understanding of financial markets and investment management processes, including back office functions.
- Experience with front-to-back investment servicing and operations functions is preferred.
- Experience with Agile software development, highly configurable systems and leading testing techniques.
- Ability to travel across the region as required.
Skills
- Leadership
- Presentation skills
- Communication (oral & written)
- Relationship building skills
- Detail-oriented
- Clear, concise communication skills
- Curiosity
- Critical thinking
- Problem solving
- Decision making
- Relationship management
- Knowledge of front and middle office technology (e.g., Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace) is an advantage.
Location
- Regional travel as required
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
About the Company
- Institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability.
- State Street is committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
Equal Opportunity
- As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.