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About the Role
As an Overnight Hotel Porter at The Star Grand, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression. This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.
Responsibilities
- Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience
- Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism
- Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service
- Valet Park and retrieve guests’ vehicles with precision and care
- Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence
Requirements
- A friendly and welcoming approach that exemplifies exceptional customer service
- Excellent communication skills and a polished appearance that reflects our standards
- Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively
- High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience
- A valid Australian driver’s license to facilitate vehicle handling
- Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel
- Experience in retail, hotels, restaurant settings or other customer facing roles
- Ability to work as part of a team
- Adaptable and flexible, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star
Skills
- Customer service
- Communication
- Local area knowledge
- Event knowledge
- Driving
Location
- Pyrmont
- Darling Harbour
Work Type
- Overnight
- 24/7 roster
Benefits
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Endless career growth and opportunities to learn and develop your career
About the Company
- For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
- At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
- We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
- The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
Equal Opportunity
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
- We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
- We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.