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About the Role

A Service Technician is the front line and point person for our brand to the rider, encouraging successful, profitable retail by taking technical expertise to the next level as a driver of outstanding in-store brand experiences. This role works directly with riders to identify and locate goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

Responsibilities

• Meet and connect with riders, ask qualifying questions, and listen to their needs, then provide options and advice from a pre-set service menu or tune-ups and a la carte service.
• Speak authoritatively on technical matters related to bicycles.
• Assist customers in an enthusiastic and courteous manner, providing excellent customer service.
• Properly take in all service work and set and exceed rider expectations, including correctly filling out service work orders and scheduling repairs.
• Advise and assist customers with their product/service selection without bias.
• Develop and maintain knowledge expertise of all merchandise to effectively assist customers with accurate information and stay current with new product lines.
• Assist with bike sales with technical consulting and other bike floor duties as needed.
• Deliver best-in-class rider service that ensures ongoing service and high levels of rider satisfaction.
• Maintain general cleanliness standards throughout the day, including light janitorial duty.
• Utilize Lightspeed point of sale systems and store operational websites.
• Maintain regular, dependable attendance and punctuality.

Requirements

• Passion for cycling and the Specialized brand.
• Must be able to work as business dictates, including weekends.
• Ability to stand for extensive periods, while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

Skills

• Excellent communication with the ability to effectively interact with riders and team members.

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Bike shop / Bike mechanic experience preferred

Benefits

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits

About the Company

• Innovation has guided our every decision since 1974.
• We are a team of barrier-breakers, disrupters, and problem solvers.
• We are committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
• In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
• We provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team.
• Here at Specialized we believe that bikes have the power to change lives.
• Our culture is one of passion, striving to break barriers and have a positive impact on the world.
• We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.
• We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.
• We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.
• See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.

Equal Opportunity

• We are committed to building a diverse and inclusive workforce where all people thrive.
• We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.