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About the Role
Restore Hyper Wellness is seeking a senior learning systems builder to re-architect how the company trains its employees across over 200 wellness studios. This role will own the full L&D stack, sit on the senior leadership team, and have the budget and autonomy to build the function from scratch. The position offers the opportunity to be part of an industry-leading company, make a significant impact on client care, and work in a dynamic, collaborative environment with a commitment to employee wellness and growth.
Responsibilities
- Own the learning platform end-to-end, including LMS selection or rebuild, content architecture, analytics, and integrations.
- Transition training from event-based to daily, in-the-flow micro-learning.
- Design and deploy role-based certification paths with measurable standards for all studio roles.
- Build the model for franchisee onboarding from signature to opening day and beyond.
- Develop and maintain operational manuals and brand standards.
- Own the New Studio Opening (NSO) playbook to ensure teams are fully certified at opening.
- Enable new service launches by partnering with Product, CMO, Medical Operations, and Regulatory to develop timely training.
- Establish cross-functional communication rhythms to ensure a clear, consistent voice from the Support Center to all studios.
- Implement AI-powered micro-training, AI role-play simulators, personalized learning paths, and real-time AI coaching.
Requirements
- Experience building, not just managing, a learning function within a multi-unit franchise system.
- Ability to think in systems and execute work independently.
- Experience holding discussions with various stakeholders including CMOs, franchisees, and the Board.
- Proven ability to rebuild broken training modules.
- Experience owning LMS, certification design, field training, franchisee onboarding, ops manuals, and NSO readiness in a distributed service brand.
- Demonstrated KPI impact with specific, attributable numbers showing how L&D influenced business metrics.
- Understanding of how L&D impacts business decisions and growth.
- Experience building with LLMs, AI tutors, and agents.
- Ability to translate clinical protocols into floor-ready training for regulated services.
- Willingness to write playbooks, prototype modules, and ship prompts.
- 5+ years of experience in developing and delivering scalable and effective training programs within a multi-unit retail or similar environment.
- 3+ years of people management experience.
Skills
- Adult learning principles
- Instructional design methodologies
- Training evaluation techniques
- Communication skills
- Presentation skills
- Leadership abilities
- Team management
- Organizational skills
- Detail-orientation
- Project management
- Proficiency in Google Suite
- Proficiency in learning management systems (LMS)
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Senior
- 5+ years of experience in developing and delivering scalable and effective training programs within a multi-unit retail or similar environment
- 3+ years of people management experience
Education Level
- Bachelor’s degree in Training and Development, BA, or related field experience
Salary/Compensations
- $150,000-$195,000
Benefits
- Competitive salary and annual bonus
- Insurance benefits effective within 30 days of start date
- 401k match up to 4%
- Monthly fitness reimbursement
- Flexible PTO
- Complementary and discounted therapies in-studio and in-office
About the Company
- Restore Hyper Wellness is the category leader in modern wellness, offering IV drips, NAD+, peptides, hormone therapy, cryotherapy, red light, and skin health through over 200 franchised studios nationwide.
- Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
- Impactful Work: Contributions directly influence the quality of care and service clients receive.
- Innovation and Collaboration: Work in a dynamic environment collaborating across multiple departments.
- Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies.
- Growth and Development: Access opportunities to develop skills and advance careers.
- Real ownership: A seat on the senior leadership team, a real budget, and the mandate to rebuild the L&D function from the ground up.
- A category leader: 200+ studios, a national brand, and an expanding service menu.
- Operator culture: Move fast, decide with data, and own outcomes.
- Your work, visible: Every module shipped touches thousands of team members and hundreds of thousands of clients.
Equal Opportunity
- Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.