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About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

Ensure the highest levels of safety.
Adapt and respond to different types of customer-facing scenarios with a "People-First" demeanor.
Serve with optimism and positivity.
Engage customers through outstanding interpersonal skills, good judgment, and the ability to resolve issues with understanding, compassion, and grace.
Influence customer loyalty through excellent service.
Represent United with pride and distinction.
Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
Fulfill reserve assignments on short notice and be away from base for days at a time.
Demonstrate dependability and timeliness.
Work independently as well as part of a team.
Travel the world, explore new cultures, and craft memorable experiences for every customer.
Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
Complete an evacuation drill in the water (pool) during training.
Complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
Pass DOT/FAA pre-employment and randomized drug screens.
Pass a 10-year background check, including criminal background history.
Meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines.
Stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects, and push and pull beverage cart.
Perform a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold.
Sit in an assigned jump seat with seatbelt and shoulder harness fastened.

Requirements

21 years of age or older at time of application.
High school graduate or GED; 2 or more years of college preferred.
At least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service).
Able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
Able to speak, read, write, and understand English fluently.
Able to read and speak Italian fluently.
Able to hear all types and ranges of sound.
Effectively communicate in the event of high-stress situations.
Professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines.
Tattoos are NOT permitted on the head, hands, fingers, or neck. Tattoos in these areas cannot be covered by makeup or bandages. Visible tattoos on arms, wrists, legs, and feet may not be larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or must be covered with standard uniform pieces. Visible tattoos must not be offensive.
Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
Able to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks.
Must possess a valid passport prior to application with 12 months validity remaining prior to its expiration.
Current physical possession of valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions.
Passport book must be in good condition and have at least 12 months of remaining validity at the time of application, along with two consecutive blank pages.
Able to travel to and from all countries United serves without any restrictions.
Must be legally authorized to work in the United States.
Willing and able to work a flexible schedule in support of United’s 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days).
Medical and recreational marijuana is prohibited due to the safety-sensitive nature of the Flight Attendant position.

Skills

Interpersonal skills
Good judgment
Problem-solving
Communication skills
Customer service
Teamwork
Flexibility
Dependability
Timeliness
Proficiency in operating electronic devices
Language skills (Italian)

Location

Houston, TX (Training)

Work Type

Full-time
Global assignments

Experience Level

At least one year of customer service experience

Education Level

High school graduate or GED
2 or more years of college preferred

Salary/Compensations

Starting hourly flight pay of $37.10/hour
Top of base scale at $100.13/hour by 2030
Annual base pay increases through 2030
Seniority based pay increases
$140 per week stipend during training
$1,000 bonus for successful training graduates
Starting rate for this role is $37.10
Bonus eligible position (i.e. profit sharing)

Benefits

Travel privileges: Fly around the world on United and bring your loved ones.
401(k)
Health/dental/vision insurance
Employee Assistance Plan for you and your family.
Paid time off for sick and vacation.
Free uniforms
Luggage
Inclusive uniform standards
Competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement).

About the Company

United has over 30,000 active flight attendants.
Largest airline in the world with the most expansive network.
Growing faster than ever before.

Equal Opportunity

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com