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About the Role
The US Oncology Network is seeking a New Patient Coordinator to support the Medical Oncology Department at Texas Oncology in Austin, Texas. This role is crucial for managing the new patient referral process and providing excellent customer service as the first point of contact.
Responsibilities
- Oversee and manage the new patient referral process.
- Provide strong customer service to patients and stakeholders.
- Assess patient needs to prioritize and triage referrals.
- Answer phone calls, take messages, and respond to inquiries.
- Follow up on missing medical records and test results.
- Obtain patient demographic, insurance, referral, and pre-visit information.
- Verify and register patient accounts in the practice management system.
- Facilitate insurance benefit and eligibility investigations.
- Provide patients with appointment details and instructions.
- Distribute appropriate medical forms to patients.
- Maintain and update physician schedules.
- Accommodate scheduling requests in conjunction with the clinical team.
- Accurately document and update patient records.
- Support providers in problem-solving administrative issues.
- Maintain strict confidentiality and adhere to HIPAA regulations.
Requirements
- High School diploma or equivalent required.
- Two (2) years of revenue cycle and/or patient access experience in healthcare preferred.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
- Proficiency with medical terminology and insurance benefits and eligibility verification.
- Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
Skills
- Technical and Functional Experience
- Adaptability
- Sound Judgment
- Work Commitment
- Commitment to Quality
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- 2 years of revenue cycle and/or patient access experience in healthcare preferred
Education Level
- High School diploma or equivalent
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- Texas Oncology is the largest community oncology provider in the country, delivering high-quality, evidence-based care to patients close to home.
- Texas Oncology's mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help patients achieve ‘More breakthroughs. More victories.’
- The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.