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About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

Ensure the highest levels of safety.
Adapt and respond to different types of customer-facing scenarios with a "People-First" demeanor.
Serve with optimism and positivity.
Engage customers through outstanding interpersonal skills, good judgment, and the ability to resolve issues with understanding, compassion, and grace.
Influence customer loyalty through excellent service.
Represent United with pride and distinction.
Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
Fulfill reserve assignments on short notice and be away from base for days at a time.
Demonstrate dependability and timeliness.
Work independently as well as part of a team.
Travel the world, explore new cultures, and craft memorable experiences for every customer.
Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
Complete an evacuation drill in the water (pool) during training.
Operate electronic devices (phones, tablets, laptops, etc.) for task completion.

Requirements

Be 21 years of age or older at time of application.
Have a high school graduate or GED; 2 or more years of college preferred.
Possess at least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service).
Be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
Be able to speak, read, write, and understand English fluently.
Be able to read and speak German fluently.
Be able to hear all types and ranges of sound.
Effectively communicate in high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
Maintain a professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines.
Tattoos are NOT permitted on the head, hands, fingers, or neck. Tattoos in these areas cannot be covered by makeup or bandages. Visible tattoos on arms, wrists, legs, and feet are permitted if they are not larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or are covered by standard uniform pieces. Visible tattoos must not be offensive.
Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
Possess a valid passport prior to application with 12 months validity remaining prior to its expiration.
Currently possess a valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions. Passport book must be in good condition with at least 12 months of remaining validity and two consecutive blank pages.
Be able to travel to and from all countries United serves without any restrictions.
Be able to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull beverage cart (up to 250 lbs.).
Be able to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold (simultaneous), without shoes on.
Be able to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
Be legally authorized to work in the United States.
Be willing and able to work a flexible schedule in support of United’s 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days).
Successfully complete an evacuation drill in the water (pool) during training.
Be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
Be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited.
Be able to pass a 10-year background check, including criminal background history. Background must not prohibit travel to or from anywhere United flies.
Meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines, including not having hearing loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged; and, each eye must be 20/40 or better corrected for both far and near vision.

Skills

Clear, concise, and organized communication
Fluency in English (speak, read, write)
Fluency in German (speak, read, write)
Interpersonal skills
Good judgment
Problem-solving
Compassion
Grace
Adaptability
Flexibility
Dependability
Timeliness
Teamwork
Ability to operate electronic devices

Location

Houston, TX (Training)
Chicago
Denver
Houston
Los Angeles
Newark
San Francisco
Washington Dulles

Work Type

Full-time
24/7 operation

Experience Level

At least one year of customer service experience

Education Level

High school graduate or GED
2 or more years of college preferred

Salary/Compensations

Starting hourly flight pay of $37.10/hour
Top of base scale at $100.13/hour by 2030
Annual base pay increases through 2030
Seniority based pay increases
$140 per week stipend during training
$1,000 bonus upon successful training completion
Starting rate for this role is $37.10
Bonus eligible position (i.e. profit sharing)

Benefits

Top-tier health and wellness benefits
Travel privileges (fly around the world on United and bring loved ones)
401(k)
Health/dental/vision insurance
Employee Assistance Plan
Paid time off for sick and vacation
Free uniforms
Luggage
Inclusive uniform standards
Medical, dental, vision, life, accident & disability insurance
Commuter benefits
Paid holidays
Flight privileges (subject to collective bargaining agreement)

About the Company

United is the largest airline in the world with the most expansive network.
United is growing faster than ever before.
United offers industry-leading pay.
United provides the best Flight Attendant training in the industry.
United puts safety and cleanliness at the forefront of the travel experience for employees and customers.

Equal Opportunity

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
We provide reasonable accommodations for applicants and employees with disabilities.