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About the Role
Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience. Greet, assist, and direct visitors to the appropriate contacts or meeting locations. Manage incoming calls, screen inquiries, route calls, and take detailed messages when required. Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records. Deliver an exceptional workplace and guest experience through professional customer service. Coordinate meeting room bookings, visitor arrangements, and workplace logistics. Support the planning and coordination of events, catering, and ad hoc workplace requests. Provide administrative support, including document handling, office coordination, and supply management. Maintain reception, conference rooms, and guest areas to a high professional standard. Coordinate facilities-related requests with building management, vendors, and service providers. Act as a liaison between clients, building management, and third-party vendors to resolve workplace issues. Provide travel and transportation assistance for visitors and employees as needed. Ensure compliance with company policies, safety standards, and security procedures.
Responsibilities
- Greet, assist, and direct visitors to the appropriate contacts or meeting locations.
- Manage incoming calls, screen inquiries, route calls, and take detailed messages.
- Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records.
- Deliver an exceptional workplace and guest experience through professional customer service.
- Coordinate meeting room bookings, visitor arrangements, and workplace logistics.
- Support the planning and coordination of events, catering, and ad hoc workplace requests.
- Provide administrative support, including document handling, office coordination, and supply management.
- Maintain reception, conference rooms, and guest areas to a high professional standard.
- Coordinate facilities-related requests with building management, vendors, and service providers.
- Act as a liaison between clients, building management, and third-party vendors to resolve workplace issues.
- Provide travel and transportation assistance for visitors and employees as needed.
- Ensure compliance with company policies, safety standards, and security procedures.
Requirements
- Minimum of 2 years of reception, hospitality, and/or vendor coordination experience
- 2 years of experience in face-to-face interaction with customers preferred
- Must be able to work in a fast paced, high volume environment
- Proven computer experience essential including proficiency in Outlook, Word and Excel required
Skills
- A pleasant phone voice
- Excellent verbal and written communication skills
- Organization and attention to detail
- Positive attitude
- Comfortable in providing customer service to a diverse population
Experience Level
- 2 years of reception, hospitality, and/or vendor coordination experience
- 2 years of experience in face-to-face interaction with customers preferred
Benefits
- Career development and a promote from within culture
- Comprehensive employee benefits program
About the Company
- One of the leading global real estate services firms transforming the way people work, shop and live.
- Growing global company.
- An organisation committed to Diversity and Inclusion.
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
- We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.
- We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.
- We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities.
- We have a vision of the future, where people simply belong.
- We support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.
- We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
- It means we go way beyond than just talking about it - we live it.
Equal Opportunity
- As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
- Cushman & Wakefield promotes safety at all times.