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About the Role
Reporting to the Head of Asset Management, this role leads the delivery and continual improvement of Cromwell's national Tenant Engagement Strategy. It combines customer experience, events, activations, communications, digital platforms, and portfolio insights to strengthen tenant relationships and enhance the experience across Cromwell's assets. This is a broad national management role requiring independent balancing of strategy, relationships, creative thinking, data, and detailed delivery while maintaining consistency across a diverse portfolio. The role may require interstate travel.
Responsibilities
- Plan and deliver national tenant engagement programs, campaigns, events and activations within approved budgets.
- Manage the tenant satisfaction survey program and use feedback and engagement data to identify trends, recommend improvements and track actions.
- Manage and improve Cromwell digital customer experience app (CromwellConnect), including content, campaigns, onboarding, user engagement, support and analytics.
- Lead and coordinate national tenant communications in partnership with Property and Marketing teams.
- Partner with Property Management, Facilities Management, Asset Management, Marketing and ESG teams to deliver portfolio initiatives and address customer experience opportunities.
- Manage suppliers, budgets, procurement, timelines and delivery across multiple assets.
- Support tenant welcomes, agent briefings, end-of-trip and lobby openings, and other customer experience initiatives.
Requirements
- Qualifications in marketing, communications, customer experience, events or a related discipline, or equivalent professional experience.
- Experience managing customer research or survey programs and turning feedback into clear insights and actions.
- Strong communication and stakeholder management skills, with the confidence to influence and advise senior stakeholders.
- Strong program, project and supplier management skills, including budgets and competing deadlines.
- Experience with digital engagement platforms or content management systems and strong Microsoft Office skills.
- Commercial property knowledge will be valued.
Skills
- Customer focused
- Marketing
- Tenant engagement
- Strategic thinking
- Hands-on delivery
- Relationship building
- Managing competing priorities
- Data analysis
- Communication
- Stakeholder management
- Program management
- Project management
- Supplier management
- Budget management
- Digital engagement platforms
- Content management systems
- Microsoft Office
- Commercial property knowledge
Location
- Brisbane
Work Type
- 10-month fixed-term contract
- Parental leave cover
- Part-time
- Full-time
- Hybrid working arrangements
Experience Level
- Experienced
Education Level
- Qualifications in marketing, communications, customer experience, events or a related discipline, or equivalent professional experience.
Benefits
- Flexible hybrid working arrangements
- Inclusive leave policy (birthday leave, public holiday swaps, grandparents leave, volunteer leave)
- $299 Employee Health and Wellbeing benefit
- Access to LinkedIn Learning courses
- Ongoing development and networking opportunities
About the Company
- Cromwell Property Group's vision is to be a real estate and investment platform, recognised for our transparency, authenticity and creativity.
- Our multidisciplinary team brings together people with diverse skills, backgrounds and perspectives.
- We believe this diversity strengthens our decision-making, encourages new ideas and supports better business outcomes.
- We are committed to providing an inclusive, equitable and respectful workplace where everyone has the opportunity to contribute, develop and succeed.
- Our values of being accountable, collaborative and progressive guide how we work with one another and our stakeholders.
Equal Opportunity
- We are committed to providing an inclusive, equitable and respectful workplace where everyone has the opportunity to contribute, develop and succeed.