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About the Role
This role offers an exceptional opportunity to be the Chief Executive Officer of your own store, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team. It is a first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, providing the all-round skills needed to progress further within the Beauty Industry.
Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Organize and execute impactful in-store events.
- Manage customer relationships effectively.
- Lead a high-performing team.
- Recruit and retain customers.
- Provide inspirational, authentic, and personalized customer service.
- Set sales and customer service targets.
- Conduct sales analysis.
- Manage staff scheduling.
- Manage inventory and facilities.
- Perform cash reconciliation.
- Lead a team to achieve sales and customer service targets.
- Create and execute in-store events.
- Work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
Requirements
- Proven retail management or assistant retail management experience, preferably within cosmetics.
- Ability to provide inspirational, authentic, and personalized customer service.
- Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience of creating and executing in-store events.
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Proficient in Microsoft Office.
- Must be able to provide proof of the right to live and work in the country if invited to attend an interview.
Skills
- Leadership
- Coaching
- Business Management
- Business Planning
- Customer Relationship Management
- Sales Analysis
- Staff Scheduling
- Inventory Management
- Facilities Management
- Cash Reconciliation
- Event Management
- Retail Point-of-Sale Software Proficiency
- Microsoft Office Proficiency
Work Type
- Retail Hours
- Fast-paced work environment
Experience Level
- Management
- Assistant Retail Management
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- A leader in prestige beauty.
- Culture that values diversity of thought and people.