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About the Role
The Associate, Process Improvement is responsible for working cross functionally with business and technical Oscar stakeholders, representing the department's needs in company-wide strategic initiatives and solving business problems related to internal processes. This role leads the design, optimization, and implementation of processes and improvements to operations to achieve organizational goals. Responsibilities include collecting business requirements, building project plans, documenting decisions, managing governance, applying frameworks, analyzing data, and developing risk mitigation strategies.
Responsibilities
- Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
- Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
- Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
- Mentors team members and promotes colleagues' growth and professional development.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Requirements
- A bachelor's degree or 3+ years commensurate experience.
- 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting.
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
- 2+ years of experience with end to end project management.
- 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures.
- 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints.
Skills
- Excel
- SQL
- Python
- Data analysis
- Project management
- Process improvement methodologies
- Lean
- Six Sigma
- Theory of constraints
Location
- New York City
Work Type
- Hybrid
Experience Level
- 3+ years of work experience
- 2+ years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $96,876 - $127,149 per year
Benefits
- Employee benefits
- Oscar's unlimited vacation program
- Annual performance bonuses
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life insurance
- Disability insurance
- Paid wellness time
- Reimbursements
About the Company
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
- We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
Equal Opportunity
- At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
- Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation.
- For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.