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Don't guess if your resume is good enough.
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About the Role
This role will run from mid October through to end of January. Minimum 3 days a week availability required - Monday and Thursday essential. Shifts will be between 7am and 5pm, Monday to Friday.
Responsibilities
- Communicating with customers & ensuring customer satisfaction on emails & live-chat
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- Ensuring customer profiles & communication is documented
- Working with the returns team on processing returns & faulty replacements
- Provide backup and support to other Customer Service team members as/when requested
Requirements
- Previous customer service experience (either online or in-store)
- Strong organisational skills, ability to multi-task & show initiative
- Experience in a fast paced working environment
- Excellent communication skills
- Excellent attention to detail
- Strong grammar skills
- Comprehensive computer skills with an iMAC
Location
- Rosebery
Work Type
- Casual
- Full-time
Benefits
- Stunning new office located in Rosebery with on-site parking available
- Flexibility with working days
- Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
- Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
- Regular team events and internal celebrations
About the Company
- White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
- Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.