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About the Role
The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.
Responsibilities
- Act as the primary liaison/customer representative throughout the implementation process and future histology application support.
- Plan and coordinate implementation and customer training.
- Problem-solve issues that arise for customers throughout the life cycle of the solution.
- Provide highly visible, self-supervised, and self-directed extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation.
- Provide tailored customer training on Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities.
- Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.
- Identify opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) to increase sales revenue.
- Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
Requirements
- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
- 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
- Experience with Pharma, Academia and research with Roche Discovery products.
- Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra.
- Effective written and verbal communication skills.
- Project management experience.
- Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
Skills
- Histology application support
- Problem-solving
- Customer support
- Implementation
- Training
- Analysis
- Sales
- Quality system management
- Communication
- Project management
- Customer consultative skills
- Scientific knowledge
- Customer engagement
Location
- Long Island, NY
- New York
- National
Work Type
- Field-based
- Remote
- Travel expected
Experience Level
- 3+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $73,100.00 - $135,700.00 USD Annual
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
About the Company
- A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
- Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
- We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Equal Opportunity
- Roche is an equal opportunity employer.
- It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.
- The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
- If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.