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About the Role
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
Responsibilities
- Develops and maintains customer relationships at all levels within their district through regular customer visits.
- Manages, coaches, and directs customer engineers, including salary planning, career development, performance appraisals, and formal updates.
- Initiates necessary business reports and serves as the primary interface with Product Divisions for technical support, training, spares, and reliability.
- Monitors the CSD Award Program and ensures all new engineers have a mentor.
- Executes escalation procedures.
- Collaborates with District Sales Engineers on account planning and provides support plans for system sales.
- Responsible for financial forecasting and cost efficiency within the district, measured by financial results.
- Manages system installation, including planning, reporting, execution, pre-facility meetings, start-up meetings, and process support identification.
- Manages the RMA procedure and measures engineer effectiveness.
- Ensures accuracy and understanding of Customer Engineer hours tracking, performing cross-checks and taking corrective actions.
Requirements
- Works on issues requiring analysis of situation or data.
- Receives assignments with objectives and goals, recommending changes to unit policies.
- Provides direction to employees according to established policies and management guidance.
- Administers company policies affecting subordinate employees.
- Exercises judgment within defined procedures and policies.
- Understanding of Applied Materials global Standards of Business Conduct and compliance.
- Demonstrates the highest level of ethical conduct reflecting Applied Materials' core values.
Skills
- Business Expertise
- Leadership
- Problem Solving
- Interpersonal Skills
Location
- Hiroshima,JPN
- Kumamoto,JPN
- Nishi Tokyo,JPN
- Yokkaichi,JPN
Work Type
- Full time
- Assignee / Regular
Benefits
- Supportive work culture that encourages learning, development, and career growth.
- Empowerment to push boundaries and learn every day.
- Programs and support for personal and professional growth.
- Care for employee wellbeing at work and home.
About the Company
- Applied Materials is the global leader in materials science and engineering solutions.
- The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.