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About the Role

As the GTM Business Process Manager, your charter is to design scalable GTM processes and canonical flows that bring system-level coherence to a complex, multi-system enterprise revenue ecosystem. You will transform operational complexity into visual clarity using service design and process visualization to model how human teams interact with autonomous AI agents. You will serve as the primary process designer and BRD writer for end-to-end seller workflows, establishing human-in-the-loop governance that drives measurable business outcomes.

Responsibilities

Develop and design Process Architecture, focusing on end-to-end business design and structural integrity to re-engineer or reimagine business processes utilizing AI, and establish standards and frameworks for process design and maintenance.
Map, redesign, and maintain end-to-end canonical GTM and sales process flows and service blueprints, aligning seller actions with back-stage AI agents to identify high-value opportunities where automation can reduce friction, accelerate cycle times, and improve rep productivity.
Design workflows for GTM motions — including qualification, outreach sequencing, pipeline management, forecasting support, and post-sale handoffs.
Define operational checkpoints and governance frameworks visually, explicitly distinguishing full agentic automation from human-validated steps, to ensure system quality, rep trust, and clear handoff criteria.
Create and maintain key documentation — including process flows, playbooks, RACIs, and developer-ready user stories/BRDs — converting high-level AI capabilities into visual playbooks and interactive workflow blueprints for IT and stakeholders.
Facilitate process discovery workshops and decision-making sessions on proposed process initiatives, AI augmentation strategies, and agentic solutions, delivering executive-aligned visual narratives that translate complex AI architectures into clear, compelling transformation roadmaps for cross-functional leadership.
Collaborate across departments and effectively manage stakeholders and user groups to determine downstream impacts of process or system changes; provide leadership with project status updates, feedback, and reporting on key projects.
Establish metrics to monitor workflow adoption, identify operational bottlenecks, and continuously evaluate and iterate on deployed processes and agentic solutions using user feedback and business outcome data to maximize seller productivity and revenue acceleration.
Understand the GTM process architecture of key systems in the tool stack and formulate POVs on integration streamlining.

Requirements

BS/BA degree or equivalent in work experience
8+ years of experience in GTM Strategy & Operations, Business Process Re-engineering, Service Design, or Enterprise Process design
Experience with GTM processes, systems, and tools (Salesforce, GTM ecosystems, sales engagement platforms)
Experience in process mapping and redesign using structured methodologies (e.g., swimlane diagrams, value stream mapping)
Experience designing new processes and driving projects to successful completion
Strategic GTM Operations: Extensive background in Sales Strategy/Ops within high-growth SaaS environments, management consulting, or enterprise digital transformation
AI & Automation Leadership: Hands-on experience mapping and deploying AI agents, LLM-driven automation, and sales intelligence bots within complex GTM ecosystems
Technical & Design Expertise: Deep understanding of agentic orchestration, prompt engineering, and responsible AI principles, complemented by a strong service design foundation to bridge seller needs with technical infrastructure
End-to-End Execution: Proven ability to articulate vision and lead projects from initial process discovery through successful AI deployment and adoption
Influential Change Management: Highly adaptable to ambiguous, fast-paced environments with the ability to build consensus and influence stakeholders across all levels, from individual contributors to executives
Builder Mindset: Intellectual curiosity and self-confidence, with a focus on experimenting with emerging AI tools and operationalizing them at scale
Business requirements gathering mastery and experience in driving feedback loops
Strong listener and out-of-the-box thinker in developing designs that incorporate current needs with future-design thinking
Highly focused on business process efficiency through sound design and change management
Driver mindset with high accountability
Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Skills

Process Architecture
GTM processes
Salesforce
GTM ecosystems
Sales engagement platforms
Process mapping
Process redesign
Service design
AI agents
LLM-driven automation
Sales intelligence bots
Agentic orchestration
Prompt engineering
Responsible AI principles
Change management

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

8+ years of experience

Education Level

BS/BA degree or equivalent in work experience

Salary/Compensations

California: $132,700.00 - $206,800.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.