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About the Role

The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, operational integrity, and human resource development. This role supports company and store goals and may involve specialization in merchandising, inventory, or projects.

Responsibilities

Create and foster a database of Club Monaco customers
Implement a Personal Shopper Program
Provide unsurpassed customer service at all times
Implement a monthly outreach program to update client base
Brainstorm ideas for in-store events
Partner with store management to execute store events
Field customer inquiries
Implement a system to track monthly sales and inquiries
Lead Product Knowledge sessions for store staff
Communicate product and customer feedback to managers
Responsible for opening and closing the store
Ensure monitoring and execution of daily payroll goals
Assume Store Manager responsibilities in his or her absence
Organize schedules for Managers-in-Training and Stylists
Achieve or exceed financial plans through effective planning and execution
Manage sales and wage budgets to meet/exceed goals
Develop creative approaches to driving business results
Monitor sales and financial results and take appropriate action
Ensure store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
Ensure disciplined control of all store expenses
Lead the store’s business planning process
Contribute to long-term growth through minimum turnover and recruiting high-level candidates
Maintain and develop a store team capable of meeting service and sales goals
Encourage empowerment, reinforce ownership and lead a positive work environment
Ensure management and service associates clearly understand and meet job expectations
Select, train and motivate management and associates
Schedule and facilitate training sessions
Model and coach selling service and other skills
Provide continuous performance feedback and training
Maximize inventory to achieve planned sales
Assess and react to opportunities provided by competition
Ensure operational integrity in store routines and practices
Train managers and service associates in inventory management
Supervise physical inventory count
Train, coach and audit store management and associates on timelines and standards for markdowns, promotional setup, merchandising, damage processing, consolidations and store standards
Ensure Brand Integrity is reflected to customers
Train and support management and service associates in store flips and merchandising needs
Ensure store adheres to merchandising/flip calendars
Ensure store meets visual merchandising and maintenance standards
Implement effective Loss Prevention methods and policies
Monitor the application of policies and procedures
Model accurate knowledge and use of policies and procedures
Partner with LP on audit standards, results, training, and actions needed
Review and audit payroll procedures for accurate reporting
Translate company directives into compelling, on-brand in-store experiences, window displays, and seasonal layout changes
Ensure consistency across the floor by monitoring lighting, signage, styling, and accessory placement
Analyze customer traffic and product engagement to adjust displays
Train and mentor associates on visual standards, product knowledge, and customer service techniques
Assist with receiving stock, organizing stockrooms, and maintaining accurate inventory counts
Translate company directives into compelling, on-brand in-store experiences, window displays, and seasonal layout changes
Ensure consistency across the floor by monitoring lighting, signage, styling, and accessory placement
Analyze customer traffic and product engagement to adjust displays and improve the shopping journey
Train and mentor associates on visual standards, product knowledge, and customer service techniques
Assist with receiving stock, organizing stockrooms, and maintaining accurate inventory counts

Requirements

Must be able to work shift standing and walking
Must be able to lift approx 20 lbs
Required to travel remote areas for business meetings
Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Skills

Computer proficiency with MS Office; Outlook, Excel, Word
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
Goal oriented: ability to stay focused on creating winning results
Dedicated to high levels of Customer Service and Sales Productivity
Strong spatial awareness
Visual design instincts
Ability to multitask effectively in a fast-paced setting

Location

remote areas

Work Type

retail management

Experience Level

minimum of 5 years retail management experience
Transferability an asset and increases future opportunity on promotability
Areas indicating leadership skills such as volunteer work

About the Company

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism.
Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.