Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this AI Support Engineer - Tokyo (Korean Speaking) role.

Rezi rewrites your resume against OpenAI's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the AI Support Engineer - Tokyo (Korean Speaking) posting at OpenAI — free, in seconds.

About the Role

We are seeking dedicated, experienced, and curious individuals to tackle complex customer challenges and help build the future of post-AGI support. You will work directly with customers, troubleshoot high-impact issues, and resolve novel technical problems in a rapidly evolving technological landscape. Your work will directly support mission-critical systems built on OpenAI's platform, acting as a crucial line of defense for large-scale operations. Beyond technical issue resolution, you will help define world-class support for an AGI-driven future, collaborating with Engineering, Product, and Operations to enhance systems, reduce bugs, and improve the customer experience through automation and AI.

Responsibilities

Troubleshoot and resolve complex customer technical issues, including API failures, integration challenges, authentication errors, and production incidents.
Provide end-to-end ownership by debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
Serve as a trusted expert on OpenAI's products and platform, acting as a go-to resource for complex technical issues.
Act as a critical escalation point, partnering with customers and Engineering to troubleshoot, resolve, and prevent recurring problems.
Leverage scripting and AI capabilities to improve internal tooling and automate operational workflows.
Translate learnings from customer issue resolution into scalable solutions, collaborating with Product and Go-To-Market teams.
Drive operational excellence by identifying automation opportunities and implementing AI-powered workflows for increased efficiency and improved support experience.
Provide on-call coverage for holiday and weekend support as needed.

Requirements

Fluent in business-level Korean (spoken and written).
8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles, preferably in high-growth tech startups or fast-paced environments.
Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) for scripting or coding (e.g., Python) to automate tasks and integrate tools.
Expert-level SaaS troubleshooting skills with the ability to quickly understand new technologies and complex concepts.
Polished enterprise communication skills and composure during high-stakes customer calls.
Proven experience building strong relationships with customers and cross-functional partners to resolve complex issues.
Exceptional critical thinking and problem-solving abilities with clear communication of complex technical issues.
Ability to thrive in ambiguity, adapt to change, continuously learn, and seek growth opportunities.
Humble, team-first mindset with a genuine eagerness to help others and curiosity to learn.
Bachelor’s degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.

Skills

Korean
English
API troubleshooting
Integration troubleshooting
Authentication troubleshooting
Production incident resolution
Log debugging
System behavior analysis
SaaS troubleshooting
Scripting
Python
Emerging technologies (Codex, ChatGPT, OpenAI API)
Enterprise communication
Critical thinking
Problem-solving
Automation

Location

Tokyo

Work Type

Hybrid (3 days in office per week)

Experience Level

8+ years

Education Level

Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Benefits

Relocation assistance

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
We push the boundaries of AI capabilities and aim to safely deploy them through our products.
We believe AI must be created with safety and human needs at its core, valuing diverse perspectives, voices, and experiences.
We are committed to providing reasonable accommodations to applicants with disabilities.

Equal Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Background checks will be administered in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment consistent with applicable laws, including fair chance ordinances.
For certain US-based roles, criminal history may be considered in relation to specific job duties.