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About the Role
We’re seeking a Field Service Technician who is as passionate about customer care as they are about fixing machines. In this role, you’ll build trusted relationships, solve problems with care and confidence, and turn every service visit into a positive customer experience. Based in Brisbane, QLD and reporting directly to the Technical Manager, you’ll support customers across metro, regional and remote locations in Australia and New Zealand. You’ll combine hands-on fault finding with warm, clear communication and owning each job from diagnosis through to a safe, high-quality resolution.
Responsibilities
- Deliver premium field service through troubleshooting, repair, preventive maintenance, installation support and functional testing.
- Build confidence and lasting relationships with Key Accounts, HoReCa, B2B and customer-site stakeholders through positive, professional communication.
- Take ownership of service recovery and customer-impacting escalations, providing clear updates and coordinating the right support through to resolution.
- Use structured fault finding and evidence-based testing to improve first-time fix quality, reduce repeat repairs and protect customer trust.
- Share practical field insights, support state TSP performance, events, and service runs, and help colleagues and service partners grow their technical capability.
Requirements
- Proven hands-on field service experience with coffee machines, commercial equipment or a similar electrical or mechanical environment.
- Strong customer-facing communication skills and confidence supporting B2B customers, service recovery and complex situations.
- A restricted electrical licence or relevant electrical or mechanical trade qualification, plus a valid driver’s licence.
- A safety-first mindset, strong attention to detail and the ability to work independently while keeping stakeholders informed.
- Flexibility to support metro, regional and remote work, with a willingness to travel as required.
- Must have full working rights in Australia.
- Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.
Skills
- Troubleshooting
- Repair
- Preventive maintenance
- Installation support
- Functional testing
- Customer-facing communication
- Fault finding
- Electrical
- Mechanical
Location
- Brisbane, QLD
- Field-based across ANZ
Work Type
- Field-based
- Full-time
Education Level
- Restricted electrical licence
- Relevant electrical or mechanical trade qualification
Benefits
- Nespresso machine
- Monthly credit for Nespresso products
- Exclusive staff discounts across the Nespresso range
- Annual bonus incentive program
- Company vehicle + petrol
- Access to additional days of leave to support your health and wellbeing
- Exceptional training, mentoring and continuous personal development opportunities
- Quarterly staff recognition through our GreatNes awards
About the Company
- Delivering exceptional coffee experiences, one service visit at a time.
- At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday.
- As a certified B Corp, we’re committed to doing business as a force for good.
- Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection and Learning over Knowledge. Together, We CAN.
- People are at the heart of our success – all 14,000 of them for Nespresso globally.
- We actively cultivate diversity, inclusion and belonging in the workplace.
- We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.