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About the Role
Join our hospitality team and help create unforgettable guest experiences. As a Sales Manager, you will play a key role in driving group room revenue, corporate volume sales, and convention and banquet business while building lasting relationships with clients and industry partners. You will represent The Westgate Hotel with professionalism and enthusiasm, develop new business opportunities, cultivate existing accounts, and ensure a seamless transition from the sales process to the guest experience. This role is ideal for an experienced hospitality sales professional who thrives in a fast-paced luxury environment, enjoys building meaningful client relationships, and takes pride in achieving sales goals while delivering exceptional service. The successful candidate will bring strong communication, negotiation, organization, and presentation skills, along with a proven ability to develop business and maximize revenue opportunities.
Responsibilities
- Develop, solicit, negotiate, and contract group and corporate business to achieve established room night, revenue, and profit goals while consistently pursuing new business opportunities.
- Prospect new accounts and cultivate existing relationships through cold calls, networking, tradeshows, referrals, industry events, and professional organizations to drive repeat and incremental business.
- Respond to group leads and RFPs promptly and professionally; prepare proposals, presentations, contracts, addendums, and related client correspondence in accordance with hotel policies.
- Conduct site inspections, client presentations, pre-convention meetings, and client events to showcase The Westgate Hotel and ensure expectations are clearly understood and met.
- Develop and execute sales strategies to maximize occupancy and revenue during need periods while maintaining a strong understanding of local and regional markets, competitors, and industry trends.
- Maintain accurate group blocks, rates, concessions, billing instructions, deposits, payment schedules, and other booking details within hotel systems.
- Monitor group pickup, wash, attrition, cancellations, and payment requirements, partnering with Revenue Management to optimize pricing, availability, and revenue.
- Maintain accurate, organized, and up-to-date client profiles, traces, correspondence, booking information, and sales records within CRM and hotel systems.
- Prepare and distribute accurate group resumes and event information, ensuring client expectations, special requests, and program changes are communicated clearly and timely.
- Partner closely with Conference Services, Event Management, Front Office, Catering, Accounting, Revenue Management, and other departments to ensure a seamless transition from sales to operations.
- Serve as a primary point of contact for assigned clients throughout the pre-event process, proactively addressing concerns and maintaining strong relationships to support satisfaction and retention.
- Complete required sales reports, forecasts, audits, documentation, and follow-up while effectively managing multiple priorities and deadlines.
- Partner with Marketing and participate in trade shows, networking events, community activities, and industry organizations to strengthen relationships and generate business.
- Demonstrate professionalism, accountability, teamwork, and a commitment to The Westgate Hotel’s luxury service standards while serving as a positive role model for the team.
- Attend daily and weekly meetings, training sessions, and departmental initiatives as required, and perform additional job-related duties as assigned.
Requirements
- Minimum of 3 years of hotel sales, catering, and/or revenue experience required.
- Previous experience in hotel group sales, catering, conference services, or a related hospitality sales environment preferred.
- Knowledge and experience with Opera PMS required.
- Proficiency with Lanyon, Opera, and DelphiFDC preferred.
- Refined verbal, written, negotiation, and presentation skills.
- Strong sales, prospecting, relationship-building, and business development abilities.
- Excellent organizational skills with strong attention to detail and follow-through.
- Ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
- Strong understanding of hotel operations, group business, revenue management, and the sales process.
- Ability to work independently while also collaborating effectively with a variety of hotel departments.
- Professional presence and communication style consistent with luxury hospitality standards.
- Strong problem-solving skills and the ability to remain calm, professional, and solutions-oriented when addressing client concerns.
- Community involvement and/or participation in professional hospitality associations is highly regarded.
- General computer proficiency and ability to learn and effectively utilize hotel systems and technology.
- Flexibility to attend client meetings, networking events, trade shows, industry functions, and hotel events based on business needs.
- Ability to represent The Westgate Hotel professionally and build strong relationships with clients, guests, vendors, and industry partners.
- Ability to stand and walk for extended periods throughout the shift, including during site inspections, client meetings, functions, and hotel events.
- Ability to occasionally lift, carry, push, and pull tables, chairs, boxes, and other materials weighing up to 50 pounds.
- Ability to bend, kneel, stoop, and reach as needed to support functions and client needs.
- Ability to move throughout the hotel and property to service clients and respond to business needs.
- Ability to remain standing for extended periods during functions, client site inspections, and other on-property activities.
- Ability to perform job duties in a professional, fast-paced hospitality environment with frequent interaction with guests, clients, vendors, and team members.
- A flexible schedule is required based on business and client needs, including the ability to attend meetings, events, trade shows, networking functions, and other business-related activities outside of traditional business hours when necessary.
Skills
- Communication
- Negotiation
- Organization
- Presentation
- Sales
- Prospecting
- Relationship-building
- Business development
- Attention to detail
- Follow-through
- Problem-solving
Location
- Onsite
Work Type
- Full-Time
Experience Level
- 3+ years of hotel sales, catering, and/or revenue experience
Salary/Compensations
- $72,000-$79,000 + commission
Benefits
- Medical, Dental, Vision, and Voluntary Benefits
- 401(k) Retirement Plan
- Wellness and Employee Assistance Program
- PerkSpot Employee Discount Program
- Hotel Stay Discounts
- Employee Meals
- AquaVie Fitness & Spa Membership Discount
- Training and Career Growth Opportunities
- Discounts at Grand America Hotels & Resorts properties
- Convenient access to trolley station and downtown bus routes
About the Company
- We believe in “People First and Guests Always.” We are committed to creating a supportive work environment where team members are valued, respected, and empowered to deliver memorable guest experiences.
Equal Opportunity
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.